Director Technical Engineering
CurrentAs the Director of the Technical Engineering group, I am responsible for managing the emergency repair of designated electronic hardware/machines and network systems as well as on-going maintenance (including preventive and interim) of designated systems. I direct all activities of a fully operational technical support department for the purpose of supporting 4 output facility locations (Omaha, NE, St. Louis, MO, and Houston, TX) to ensure they meet all production SLA and client satisfaction. I analyzed potential and/or existing business and/or equipment purchases to determine the feasibility and savings potential. Determined facility, staffing, financial and equipment impact associated with new business and loss of business. I provide direct leadership to the Technical Engineering managers and around 215 technicians at the 4 output solutions facilities.