Christopher Bryan Tom Email & Phone Number

Wood Dale, Il

Provided phone support to practice staffs, dentists or technicians using and operating Cisco Phone Systems and via Bomgar Representative Console to remotely connect to end-user systems from their workstationsInteracted with customers and dealers to provide and process information in response to inquiries, concerns and requests about our products and servicesGathered customer's information and determine the issue by evaluating and analyzing the symptomsDiagnosed the resolved technical hardware issues involving the mechanical and electrical aspect of our Traditional and Digital X-ray machinesProcessed and recorded accurately in detail all call transactions using SAP softwareOffered alternative solutions when appropriate with the objective of retaining clients' businessRecommended part/s for replacement based on an extensive troubleshooting procedureStayed up-to-date with current system information and changes

Mandaluyong City, Philippines

Test planning and executionValidation of dataData setupDebugging programsAutomated tools