- Handle sensitive customer information, comparing data from reports to customer batches, and investigate gateway responses.- Accurately gathering, analyzing, and interpreting data, defining problems, and making recommendations for resolution.- Collaborate with internal teams to surface, isolate, and document potential hardware defects or bugs.

- Meets with customers via Webex to promptly and professionally resolve any technical issues- Learned new video conferencing software and hardware to provide better support during the global pandemic- Respond to SNMP based alarms while in a call queue to promptly support customers - Effectively collaborates with fellow engineers to find solutions to existing and emerging issues- Keeps open communication with fellow engineers and customers while maintaining a professional, positive, and friendly demeanor- Write detailed reports of how an issue was resolved and what actions were taken during the process- Obtains and reviews system logs to diagnose why an issue occurred and how to resolve it

- Supported the day to day business needs.- Assisted the customers by taking and filling orders.- Created a positive environment by having a friendly demeanor with customers and coworkers.- Resolved any customer order issues in a timely manner.

- Assisted in maintaining and meeting the excellent delivery time standard at Amazon.- Safely transported and delivered packages to their destinations.