Preparation / creation of all artwork for digitally printed LabelsLayout and setup of artwork on correct templates depending on Press typeCreate artwork to meet customers needs and expectations.

Preparation / creation of all artwork for print and digital printing. Layout and setup of artwork on correct templates depending on Press typeCreate artwork to meet customers needs and expectations. Creation of artwork and output of films for screen printing.

Courier services and delivery on behalf of Amazon

• Managing 3rd Party service partner Cognizant providing excellent Application Operations and Performance support• Managing Companies Contractual KPI’s and SLA’s including Achieving high pass status for all Priority 1 to 3 incidents and Work Requests• Own Problems/Risks and Service Improvement Plans through to resolution/mitigation for each item. • Manage 3rd Party / Vendor Service providers achieving financial targets while maintaining contracts are renewed on time and efficiencies are made where possible• Facilitate quotes for Ad-hoc Work Requests, Service Uplifts and Project Statement of Works (SOW’s) ensuring financial cover is in place and processes are adhered to • Work together and with our 3rd Party Cognizant to produce an Operational Readiness Checklist (ORC) for all applications to ensure that new applications/transformations are fit for support before go live.

• Supporting Performance and Data collecting systems, creating reports and Analysis and support and update of the team’s internal knowledge base website• Manage Projects and Systems/Applications being brought into Support making sure deliverables are met, advising where appropriate to solution and technical architects to ensure that new system designs are fully supportable.• Providing out of hours support to maintain systems availability and reduce loss of revenue to the customer

• Supporting Performance and Data collecting systems, creating reports and Analysis and support and update of the team’s internal knowledge base website• Manage Projects and Systems/Applications being brought into Support making sure deliverables are met, advising where appropriate to solution and technical architects to ensure that new system designs are fully supportable.• Providing out of hours support to maintain systems availability and reduce loss of revenue to the customer

• Planning and providing training for shop staff at 2 Bristol outlets. Training staff to NVQ Level in Mobile email and technology, to enable better customer service. Providing solutions and advise with technical problems or complaints

• Selling Mobile phones and accessories. Training other staff in mobile email and Technology, Assisting customers and staff with any technical problems or complaints.

• General design and layout of promotional material and general advertising. • General design and layout of business stationery.

The preparation and design of graphics for the web also for Multimedia, Web and CD content.

• General design and layout of promotional material. General advertising• Design and layout of business stationery.• Promoted within the company from previous position as • Lithographic Plate Maker and Print Assistant.

• Print Assistant and Print finisher