Christopher Buonsante Email & Phone Number

Denver, Co

Manage a portfolio of multiple high-end customer accounts, ensuring personalized service and fostering long-term relationships to drive sales ranging from $5K to $50K per order. Serve as the direct point of contact for walk-in customers and deliver exceptional customer service while proficiently handling daily influx of 50-60+ customers. Supervise and manage a wide array of customer service operations encompassing reviewing all open orders and overseeing communication with customers on order arrival and pick-up. Responsible for managing and selling 100 tile and stone products to drive revenue growth and increase sales volume. Utilize extensive product knowledge to accurately respond to incoming customer queries regarding order payment and Laticrete product line, including waterproofing, product colors, grout, and setting materials.

Denver, Co

Demonstrated strong sales acumen while managing and expanding the assigned territory comprising over 150 accounts; responsible for articulating unique value propositions to customers and selling tile products. Effectively communicated with customers on a daily basis, gained insights into their needs, and provided tailored solutions to drive sales growth. Cultivated long-term relationships with customers to ensure repeat business and maintain high customer satisfaction rate. Utilized Salesforce for tracking and documentation of customer interactions, detailing meeting agendas and sales strategies.

Denver, Co

Served in a customer-focused role and managed inside sales duties including performing data entry for orders, overseeing email correspondence, and assisting customers in order placement. Ensured enhanced customer experience and increased showroom traffic by assisting in planning showroom design and procuring new samples for product demonstrations. Successfully advanced in progressively responsible positions from delivery driver to warehouse operations and then to inside sales-based customer service role due to excellent performance and a strong work ethic.Addressed a wide range of customer queries over phone and ensured all their needs were timely catered to.