Managed 10 employees responsible for Southern region pipeline customers (over 420 accounts across Transco, Gulfstream, Pine Needle and Cardinal Pipelines.) TS collects revenue of $1.9 Billion (includes Northern market) for commodity, demand transportation and other services. Responsibilities included: Initial location and customer setup, training, nominating, scheduling, allocating, billing, invoicing, accounts receivable/collecting Leading small teams to evaluate and change business processes for regulatory compliance, customer service enhancements and efficiencies  Identifying system issues, working through analysis, design and test resulting in revenue generation, cost aversion and/or better customer service Working with management to set overall goals, perform yearly reviews and quarterly goal alignment with employees and adjusting key efforts to meet targets Writing tariff language and other critical business documentation as well as customer, regulatory and management presentations Managing TS Disaster Recovery process, including revamping from sequential to role- based for better management Designing and administering the TS SharePoint collaboration intranet site

Represented all William’s interstate pipelines at the North American Energy Standards Board (NAESB) from NAESB 1.6 to NAESB 2.0. Responsibilities included: Served as NAESB Wholesale Gas Quadrant (WGQ) Electronic Delivery Mechanism sub-committee’s Chair from 2005 to 2011 and was responsible for keeping communication, security, and other WGQ computing/technical standards. Served on the Informational Requirements and Technical sub-committees working with American National Standards Institute (ANSI) developing technical business standards and implementations for EDI (X-12 and Flat File). Served from 2009-2016 as alternate WGQ Executive Committee member to create, negotiate and vote on industry standards and processes (Nominations/Confirmations/Scheduled Quantity/Measurement/PDA and Allocation, Invoice and Billing, Capacity Release, Contracts, Trading Partner Agreements and Worksheets). I represented Transco and Williams at Interstate Natural Gas Association of America (INGAA) and Federal Energy Regulatory Commission (FERC) technical and informal meetings. Served as Gas Industry technical team lead for both Electric and Gas Industries in the following efforts: o Establishing initial Retail Electric Industry business communication standards and ANSI X12 datasets while not impacting existing WGQ business systems o Worked with North American Electric Reliability Council (NERC) and served as technical lead to create the NAESB Wholesale Electric Quadrant (WEQ) Public Key Infrastructure (PKI) model including technical and business standards for secure communications and digital signatures used for all Electric scheduling and NAESB WEQ business processes o Developing new XML standards working with INGAA, NGA and AGA to integrate industry software with Federal Energy Regulatory Commission’s (FERC) eTariff system; FERC’s document system of record for all Electric, Oil and Gas tariffs o NAESB Board Industry Security Committee member

Managed 44 employees in 5 departments with a $2.5 million expense budget and $4.2 million capital budget. Started and lead IT enterprise effort (support for a 25,000-person organization) to establish more collaboration and cooperation for cross company systems and solutions. Created automation to convert diverse computing platforms for Y2K with no reported issues. Reduced departmental costs by more efficient processes resulting in the elimination of 1 supervisor and 7 employees by attrition over three years. Additional details:Desktop Engineering, Architecture, PC deployment team with 3 supervisors, 22 employees, and 8 contractors responsible for designing standard hardware and software images and deployment of desktops/laptops to 6500 users across the US.  Negotiated multi-million dollar agreements with Microsoft and Dell.  Evaluated and implemented new technology and software management tools to reduce overall support cost.  Responsible for Tier III and executive management support. Designed and developed a $250,000 lab with network, server and workstations that emulated the production environment. Created software deployment server with automation reducing deployment time from 2 days to 3 hoursSecurity and Change Management team with a supervisor and 8 employees responsible for establishing policies and procedures for Data security / Forensics / Production IT changes / Intrusion detection / Firewalls.  Created an emergency incident response team tasked with processing and preserving evidence for all infrastructure related incidents.  Provided administration for more than 25,000 ids and passwords and more than 3000 logged change management requests per yearInfrastructure Project Management team with a supervisor and 6 employees responsible for leading, budgeting, and managing all Infrastructure Services projects using a rigorous financial and planning process (SPEC-IT) to deliver successful, on-time, in-budget projects

Started and managed a team of 14 employees and 7 contractors with a $950,000 expense budget and $450,000 capital budget. Responsibilities included: Supporting over 2500 desktops across 200+ locations including all company executives Implementing support model to provide tiered response services from desk-side computer and technical support to third tier application integration support. Used enterprise triage and incident tracking software (Remedy/LANDesk) to manage all work efforts while working closely to coordinate hand-offs with corporate help-desk organization. Desktop, laptop, cell phone and PDA deployment Employee MCSE certification and business system cross-training Employee scheduling and coverage for 24x7x365 support Managing Capital and expense budgets  Strategic planning with enterprise help desk and other IT / Business support groups

Served as technical lead on all LAN, WAN and PC issues. Responsibilities included: Supporting Contract Operations team from desktop support, Excel macros, PC and Server scripts to detailed application programming (COBOL), Oracle database SQL queries as well as network troubleshooting Converting a mainframe-based accounting system to industry leading client server and continued support Implementing an in-house client/server Contract Operations system for the Midcontinent region by replicating and providing redundancy with Salt Lake City operations Received excellent service award from the WFS Marketing group for overall support

Served as department intern programmer for PC and mainframe applications including experience with LAN/WAN and PC. Responsibilities included: Performing Delivery Manager (a client/server PC software distribution and license management suite of tools) biweekly software product builds Testing early client/server and OS/2 operating system pre-production code Team member on Application Development Cycle project (a multi-million dollar IBM object oriented database library development tool)  Creating executive presentations Maintaining departmental LAN and security roles Worked on production line in RTP, NC for IBM PS2 personal computer motherboard and final assembly