Christopher Burkey Email & Phone Number

St Helens, Gb

Bolton, Greater Manchester, Gb

Supported the Clinical Governance arrangements for the introduction of the 111 service. Developed key relationships at Regional, sub-regional and CCG levelsProduced and presented monthly and quarterly reports for regional governance requirements Key point of contact for the management of clinical governance activity relating to 111 for 33 CCG’s across the North West and their relevant Out of Hours services

Supported the unit management team in the investigation of adverse incidents, and claims. Provide assistance in the provision of feedback to staff.Processed, analysed and updated risk management systems ensuring that entries are accurate and timely and identifying critical control failings. Provide support and advice to staff and managers in data input and analysis methods where necessary.Ensured that appropriate data is collected and collated to meet internal reporting requirements and provide statistical analysis reports for services delivered in relation to adverse incidents, claims, complaints, compliments, feedback and Health Professional Feedback.Produced monthly and quarterly reports for national and regional reporting requirements Supported the Regional Clinical Governance Lead in delivering and developing the clinical governance agenda.Deputised for the Regional Clinical Governance Lead for annual leave and presentation of site involvement for National Peer ReviewsAdvised on potential improvements and or developments in quality and service provision and take an active role in instigating changes in association with EDT teams and clinical and operational managers.Worked collaboratively with unit managers and regional and national clinical and corporate governance managersEnsured that all relevant files, records and databases (within remit) are appropriately stored and maintained. Maintain effective data and case management systems and maintain appropriate audit trails for all clinical governance activity. Actively participated in the management of change.

To provide skilled and effective assessment of patients presenting clinical need, through telephone consultation, with the support of the clinical assessment software, throughout which the nurse is required to be accountable for using professional judgement at all times.To apply critical analysis to the synthesis of complex information during the care process to provide accurate advice and health information to patients in order to empower them to act upon advice given. Liaises effectively between caller and third party in critical situations/areas of concern e.g. child abuse, where information is not consistent or may be disputed.To keep immediate and accurate records of service user enquiries during the consultation.

Supported the unit management team in the investigation of adverse incidents, and claims. Provide assistance in the provision of feedback to staff.Assisted in ensuring that frontline staff handle adverse incidents, claims, complaints, compliments, feedback and Health Professional Feedback in a professional and sensitive manner in line with national policies and procedures.Ensured that learning and actions identified as a result of clinical governance activities were implemented promptly and their effectiveness monitored, to ensure continuous quality improvement.Ensured that appropriate data was collected and collated to meet internal reporting requirements and provide statistical analysis reports for services delivered in relation to adverse incidents, claims, complaints, compliments, feedback and Health Professional Feedback.Ensured that the reporting requirements of all external agencies, including PCTs, SHAs and the National Patient Safety Agency were complied with.Undertook risk assessment and instigate appropriate action.Supported the Regional Clinical Governance Lead in delivering and developing the clinical governance agenda.Developed systems for regular audit and review of Clinical Governance processes, testing that they were robust and recommending revisions as necessaryParticipate in research and audit activities.Participate and lead Root Cause Analysis meetings Advise on potential improvements and or developments in quality and service provision and take an active role in instigating changes in association with EDT teams and clinical and operational managers.Contribute to the overall management of regional clinical governance activity.Act as an accessible point of contact for colleagues at all levels, locally and nationally to support the application of clinical governance processes and procedures.Assist in identifying training needs of staff and support managers and the EDT team in training activities.