Christopher Burkhart Email and Phone Number

In my current position, I support all second and third level end users and work to troubleshoot and resolve a variety of computer, phone, and AV equipment issues. I also travel weekly to our different company locations across the state of Ohio and collaborate with upper management to resolve any issues or concerns they may have.

Provided all end-user support for management and office staffMaintained Small Business Server 2003 and Exchange 2003Implemented and supported TMS (Transportation Management System)

Provided end-user support for approximately 2000 users at research and development and East Liberty plant within Honda of AmericaLed team on updating inventory of 100 printers in February 2008Used H.E.A.T ticketing system while keeping inquiries below 5 on a daily basis Configured approximately 30 new computer leases on a monthly basis while reinstalling user’s existing software and hard driveMaintained accurate, complete and up-to-date inventory records on all computers and printers using PeopleSoftResolved Internet Explorer, Windows and other PC software issues on desktops and laptopsResolved all McAfee Encryption Safeboot issues on laptops as Safeboot Administrator for East Liberty PlantCollaborated between upper level management to complete system upgrades within a set budgetCoordinated and completed line side computer upgrades with three man team

Interacted with customers of all agesExceeded sales goals on a daily basisAssisted customers with purchases and returns