Christopher Burnett Email & Phone Number

La Plata, Md

Waldorf, Md

• Responsible for the administration and maintenance of servers, planning and implementing security updates, operation and upkeep of medical software, which includes Allscripts Homecare (an Electronic Medical Records (EMR) database software), and remote capabilities for outpatient field nurses.• Manage/perform: software/hardware troubleshooting, all workstations/laptops/peripheral devices. • Ensure IT level compliance with HIPAA regulations, creation/implementation of security policies/procedures to IT infrastructure. • Author policies, procedures, and manuals crucial to daily IT operations• IT trainer for all staff• Responsible for the maintenance of the domain network and user groups within Active Directory (AD). Work accomplishments include: overseeing the move of all IT equipment to new hospice center. Spearheaded migration of SQL database from Windows Server 2003 to Windows Server 2012, reducing down- time and increasing reliability. I chair a monthly meeting held among clinical and administrative staff. Implemented Zultys, a Voice-over-IP telecommunications system.

Waldorf, Md

I provided advanced level 3 technical support for domestic and international customers of APDI for the following companies:International Monetary Fund, Washington DC• APDI hosted and programmed various online services for IMF, provided level 3 support for IMF’s international customers. Interfaced/consulted directly with IMF’s largest online databases, including:o International Financial Statistics (IFS)/ Balance of Payment (BOP)/Direction of Trade (DOT)/Government Finance Statistics (GFS)/Annual Report on Exchange Arrangements and Exchange Restrictions (AREAER)• I handled advanced technical support calls from IMF/international customers, including software/hardware issues• Directly involved in staff meetings at the International Monetary Fund’s headquarters in Washington D.C/o Effectively communicated with individuals with different base languages to resolve technical support issues. • Provided direct support to journalists connected to IMF’s Online Media Briefing Center (OMBC) for specific IMF products, upheld security in e-commerce transactions, handled login and password information for hundreds of thousands of users, and directly handled confidential, high-value information.• Directly supported programmers in uploading new code, testing new versions prior to going live, and worked with programmers on hotfixes to address critical issues live. Healthcare Intelligence Network, Wall Township NJ• Provided level 3 technical support for HIN’s staff and online research center, • POC for online connectivity/troubleshooting technical issues with Largo’s SQL database/server and hardware support.