Christopher Burnham Email & Phone Number

• Troubleshoot prior authorization submission processes, utilizing multiple workflows.
• Proposed a data-driven approach to identify and address common reasons for claim denials, aiming to reduce false positives and improve training.
• Trained for escalation duties within one month of hire, demonstrating rapid adaptability and effective problem-solving.
• Fostered team engagement by actively participating in Slack channels, creating a positive remote work culture through innovative communication strategies.
• Led a special project to develop and implement new insurance workflows, achieving a 90% PLA acceptance rate.

• Designed and developed engaging games, coordinating with teams to ensure successful project outcomes.
• Created game mechanics and tested game integrity, accurately reporting and resolving defects.
• Led cross-functional teams to deliver high-quality game projects on time and within budget.

• Provided timely solutions to technical issues, documenting resolutions using AskNow and Humanify, and maintaining up-to-date product and industry knowledge across 9 lines of service.
• Collected and communicated agent feedback to improve products and services.
• Demonstrated strong problem-solving skills, resolving complex technical issues for dozens of agents daily.

• Reduced patient no-show rates by over 50%, increasing revenue by $20,000 in two months.
• Achieved a 95% CSAT rating while assisting over 500 clinicians and 200,000 patients.
• Analyzed patient data to identify trends and implement strategies for improving patient engagement and retention.
• Acted as a point of contact for fellow employees in resolving challenging situations.(Laid off due to company's dissolution of US operations.)

United States

• Managed a department of 20+ employees, achieving operational goals and delivering exceptional customer service to 3000+ customers daily.
• Implemented a new inventory management system, reducing stock discrepancies by 15%.

• Managed a team of 7 to produce a viable game through a complete development cycle with limited resources.
• Organized, created, and managed all steps of the game development, making strategic decisions for its success.
• Coordinated with each department to facilitate cohesive and practical development.
• Tested game integrity to identify and report defects or bugs accurately.
• Compiled ideas, game mechanics, and improvements for developers to implement in-game.

• Effectively resolved all issues or concerns while gathering information from customers to make appropriate recommendations for new products and services.
• Delivered exemplary customer service with every interaction (95% minimum CSAT Score).
• Acted as a point of contact for fellow employees in resolving challenging situations.
• Completed additional delegated cases, ensuring satisfactory resolutions.

United States

• Managed all operations of the 140-acre farm, overseeing constant improvement and overall health while adhering to preset budgets.
• Constructed outbuildings by hand, including a greenhouse and chicken coops.
• Implemented grazing strategies for animals, improving overall living standards of livestock.
• Directed and managed 1-4 employees in complex, arduous tasks.
• Coordinated with vendors or outside assistance to achieve common goals.

United States

• Created over 100 employee schedules weekly in WFO to satisfy staffing needs.
• Provided service to hundreds of customers in a $750,000/week store while managing dozens of employees, schematic deployments, and required issues from corporate.
• Achieved a 95% or better on CSAT/Secret Shoppers.
• Developed a deep understanding of management and leadership strategies through over 6 years of supervisory/management duties, including acting as Closing Store Manager.-------“Chris, you were literally the definition.

Bachelor Of Science - Bs, Computer Sciences Game And Interactive Media Design

Skills developed: HTML5, CSS, C languages (C, C++, C#), Java, IT, Linux, Unity, game design elements, Unreal engine, AI, Mobile.

Associate Of Arts - Aa, General Studies, 3.8

Finished Associates Degree at GTCC with FALL2020 semester.

Business Administration And Management, General