Christopher Burnham Email & Phone Number

London, England, United Kingdom

Leeds, England, United Kingdom

Leeds, United Kingdom

• Reporting on and analysing the performance of specific processes and investigating process failures to recommend improvements and ensure effective delivery of team targets.• Investigating and resolving a wide range of complex issues and customer queries.• Participating in process change and implementation, conducting testing and producing and maintaining process documentation to ensure department processes are efficient and consistent with business and industry requirements.• Delivering formal or informal training for staff on a range of operational procedures, to promote knowledge and improve operational efficiency.• Providing scheduled feedback on workload prioritisation to team management, monitoring progress and providing scheduled updates to ensure performance standards are met.• Providing expertise to function on a range of end to end processes to raise awareness within teams and ensuring tasks are appropriately handled.

Leeds, United Kingdom

• Effectively managing and coordinating meter installations, keeping the operatives utilised, constantly aware and updated, subsequently reducing business costs (i.e. reduction of Service Guaranteed Standards payouts).• Providing first line support covering a number of issues that can be experienced by field operatives.• Suggesting improvements to procedure, policy and working practices according to root cause findings• Delivering excellent customer service and keeping the customers satisfied at all times.• Ensuring the targets delivery and having a ‘One Team’ mentality while working towards a common goal.• Prioritising the work efficiently to manage personal and team targets and using my initiative to pro-actively handle the workload without prompt.• Maintaining high standards of accuracy when producing daily reports and making sure any inaccuracies are being looked into.• Taking an active role in providing the training and continuous support for new members of the team.• Proficient knowledge of ‘Click’ software.

Leeds, United Kingdom

• Being the initial point of contact for the customers and being able to adapt to each individual customer to provide the best possible experience.• Maintaining efficient, friendly and personalised service and developing a rapport with customers. Utilising both strong verbal and written communication skills and being professional and friendly. • Ability to use own initiative as well as working effectively as part of a team. Prioritising tasks and workload and taking an active role in the training of new colleagues. Being able to implement changes for better workflow.• Being able to promptly and knowledgeably respond to all customer queries, making sure any enquiry is dealt with effectively and in a timely manner. Responsible for educating customers about the premium coffees, teas, blends and roasts.• Maintaining the highest quality, consistent product standards and service delivery.• Cash handling and being accurate in recording information.

Leeds, United Kingdom

• Striving for excellent customer service to be demonstrated at all times and by all team members.• Providing extensive training sessions and improving the effectiveness in the workplace resulting in better customer service ethic and productivity. Helping the company to retain the best talent and arranging for development opportunities as well as improving on already established processes for efficiency.• Generating revenues by attracting new customers; defining new and expanded services and products.• Maintaining safe and healthy work environment by following organisation standards and sanitation regulations.• Being well-organised and detail-oriented. Possessing excellent time management skills with the ability to prioritise the workload and work well under pressure. • Using analytical and problem solving skills to resolve issues and complaints.

Leeds, United Kingdom

• Proven ability to grasp product knowledge in order to rapidly address customer queries and complaints. Striving for excellent customer service to be demonstrated at all times by all team members.• Achieving daily KPI's and meeting quarterly targets.• Maintaining the highest standard throughout the store and ensuring company policies and procedures were being strictly followed at all times.• Being able to stay calm when confronted with angry customers and defuse tense situations.• Being effective in face to face, online and telephone interaction with customers across various industries.• Obtained extensive technical knowledge on how electrical devices work and how they can be repaired.• Created innovative solutions to keep customers committed to the brand and not closing an interaction until satisfaction is achieved. Having strong negotiation and persuasion skills.

Games Development, Mathematics And Computer Science

Activities and Societies: Leeds City College software developers The core subjects studied during the course are: Information Technology.

Mathematics And Physics

The subjects studied include: Mathematics, Physics, Information Technology, Statistics, English, Literature and History