Engage customers by utilising effective questioning techniques to identify the problem.Escalate customer faults to appropriate fixer group for resolution if unable to rectify fault at time of testing.Utilise appropriate test tools and test methodology to diagnose and determine the nature of a customer effecting fault and action as per process.Action testing requests within targeted timeframes to provide specialist support to internal customer groups.Assist customers with Customer Premises Equipment configuration.Liaise with Wholesale Service Providers when actioning fault reporting of end users.Process work in line with individual Workstream process's and requirements.Meet all productivity and quality performance measures related to the role.Interpret various systems to provide accurate delivery of services and product while working in both the Back of House and Front of House queues.

Relay aeronautical information to aircraft and monitor navigation aids for aircraft entering and departing Sydney controlled airspace