Christopher Bustos Email & Phone Number

• Manage operations for claims support team, including daily training, direction, performance assessments and employee development.
• Facilitate daily Tier 1 huddles to gauge morale, update changes in process, and deployappropriate resources across multiple daily tasks.
• Create custom reports to facilitate short and long-term decision making by senior leadership.
• Collaborate daily with the director of claims to provide input on potential process changes, identify areas of opportunity, and discuss workload balance for the claims organization.
• Maintain claim pending to stay connected to claims handling process.
• Thoroughly examine multiple types of Homeowner claim loss types, including wind, hail, theft, water, fire, etc.

Carmel, Indiana, United States

Thoroughly examine multiple types of Homeowner claim loss types, including wind, hail, theft, water, fire, etc.Determine appropriate disposition of claims based on coverage, reports, and verifiable information gathered during the investigation.Utilize Xact programs to create and revise estimates for damage relating to losses.Assist insureds, agency staff.

Indianapolis, Indiana, United States

Further develop myself by immersing myself in a different type of claim coverage.Utilize sit-alongs to mentor new adjusters on proper decision making.Interpret complex policies to determine appropriate coverage for claims.Negotiate with attorneys appropriate settlements based on injuries, severity and appropriate general compensation. Continue to maintain.

Indianapolis, Indiana

Utilize my opportunities in leadership meetings and trainings, such as monthly file reviews, to develop my claims knowledge to ensure I have a broad foundation for any future opportunity.Lead LDU Adjuster roundtables to ensure the front line is aligned with making appropriate liability decisions for our customers.Created and maintain a custom Microsoft.

Indianapolis, Indiana

Developed a website, using Microsoft Sharepoint, for the Indianapolis Express MCO leadership team and CORE team to increase effectiveness and on-demand communication.Created a custom Excel spreadsheet using the 2010 version to automatically remove duplicate data from a dataset of 64,000 rows.Created custom business objects reports used to analyze call.

Create reports for all Market Claims Office leadership to assist in determining methods to make the claims process more efficient.Create VBA functions and subroutines in Microsoft Excel for use throughout Claims Organization Reporting to increase reporting efficiency and accuracy.Created a custom report to itemize factors in Claims Service Specialist.

Monitored groups of test evaluators to ensure the highest accuracy and efficiency in order to successfully complete all projects on time.Learned the necessary material quickly and implemented the standard for scoring set forth by the customer.Created scoring samples used to create accuracy data.Used accuracy data to coach evaluators on successful methods.

Won “Best Restaurant in Bloomington 2007” during tenure as training manager.Won companywide award for highest quality of service during 3rd quarter 2007.Increased monthly store evaluation test scores from lowest in the company to highest within three months of taking control of training.Created and supported a positive atmosphere for new employees through.

· Streamlined operational procedures by increasing the communication between all departments and vendors.· Responsible for procurement of all materials and supplies.· Controlled office management and items associated with increased productivity.· Monitored all facets of building materials inventory and maintained $200,000 maximum product overhead by.

2008, Philosophy, Cognitive Science

Bachelor Of Arts - Ba, Philosophy