Coordinate marketing events and client activities. Oversee all listing files and listing marketing (Brochures, flyers, online marketing, etc.) Manage website, blog sites and social media and Top Producer CRM Software. In addition day to day office tasks assigned from the team leader.

Provided mentoring and training for new Managing Broker; reputation for driving growth and financial stability while supervising property managers, sales agents and staff. Delivered and facilitated topnotch customer service, communicating effectively with diverse audiences, including landlords and tenants as well as property managers and sales agents. Coordinated tenant repair requests, interfacing with vendors; relayed information to managers and sales agents regarding relevant state law changes.

Communicated skillfully within both internal and external channels supporting landlords and tenants as well as property managers and sales agents to ensure satisfaction. Directed team of 30+ to consistently deliver top performance; handled human resources responsibilities. Interacted with vendors to oversee repair requests; supervised payments. Spearheaded accounting functions, including accounts receivable and payables, as well as payroll and bank reconciliations; generated accounting reports. Developed and implemented company policies. Showed properties to prospective tenants, processed tenant applications, performed background checks and prepared lease agreements.

Oversaw key business processes and consistently drove standards of excellence in customer service, supervising three agents / property managers as well as office staff. Interacted productively with landlords, tenants, property managers and sales agents. Cultivated trusting tenant relationships; managed repair requests, coordinating vendors and promptly resolving issues. Supervised vendor invoice payments as well as disbursement of rent proceeds to landlords. Showed properties to prospective tenants, processed tenant applications, preformed background checks and prepared lease agreements.