Christopher C

Christopher C Email and Phone Number

Case Manager - Bereavement Services at NAB @
Christopher C's Location
Melbourne, Victoria, Australia, Australia
About Christopher C

Enthusiastic individual who has extensive experience working as a liaison between consumers and corporations. Skilled communicator and listener with a strong ability to remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. A reliable team player and proficient communicator with experience in improving organization’s effectiveness as well as enhance personal & professional development. Works effectively with cross-functional teams in ensuring operational and service excellence towards stakeholders. I am a quick learner with strong interpersonal skills and great attention to detail. I always approach tasks in an organized and methodical manner, and I have valuable experiences and competences in problem-solving and analyzing data. Posses a strong client centric approach with a solid ability to negotiate and have great understanding of people management.

Christopher C's Current Company Details
Self-employed

Self-Employed

Case Manager - Bereavement Services at NAB
Christopher C Work Experience Details
  • Self-Employed
    Realtor
    Self-Employed Jan 2023 - Present
  • Nab
    Case Manager - Bereavement Services
    Nab Jan 2022 - Oct 2022
    Docklands, Victoria, Australia
    • Liaised with estate representative and their legal teams to provide detailed information about the deceased NAB relationship and NAB’s requirements to finalise an estate including complex and specialised estate• Partnering with KYC, Advantedge, UBANK, Home Lenders, Legal, Risk Collections to resolve any concerns or future requirements• Issued Statement of Positions to the legal representative and ensuring regulatory compliance (BCOP) obligations are adhered to• Managed retail portfolio, completing process and documentation in support of estate management and finalisation
  • Nab
    Bereavement Support Advisor
    Nab Jul 2021 - Jan 2022
    Docklands, Victoria, Australia
    • Managed a queue from account executives, next of kin, solicitors, or stakeholders regarding customer profiles of deceased estates• Administrative duties that include handling documents such as death certificates, court orders, bank forms etc in order to finalise estates for deceased customers • Worked on different customer portfolio including retail, business, home loan and broker customers • Updated deceased estate profiles to ensure accounts are blocked and fees reversed/exempt as per the legal representative instructions
  • Tsa Group - Australia
    Subject Matter Expert - Iag
    Tsa Group - Australia Jan 2021 - Jul 2021
    Melbourne, Victoria, Australia
    Achievement – Promoted within seven months timeframe for exceeding KPI’s by 70% and resolving clients complex claim• Applied subject expertise in evaluating business operations and processes• Determined and supported the implementation of a business policy by providing the contents for the business rules that enforce the policy• Consulted with stakeholders, provides mentorship, and contributing specialized knowledge within the business unit• Provided expert input into internal audit and compliance requirements• Implemented strategies to resolve complaint including ombudsman threat
  • Tsa Group - Australia
    Property Claims Specialist - Iag
    Tsa Group - Australia Aug 2020 - Jan 2021
    Melbourne, Victoria, Australia
    • Prepared and presented claim reviews and plans to negotiate settlements• Performed coverage evaluation, investigation and collate relevant documentation• Reviewed supplier reports and policy documentation to determine the claims outcome• Liaised with all stakeholders, while providing regular updates on the progress of claims
  • Sofitel Melbourne On Collins
    Bell Captain
    Sofitel Melbourne On Collins Jan 2019 - Aug 2020
    Melbourne, Victoria, Australia
    • Maintained a consistent KPIs with an emphasis on strong attention to detail and good time management in resolving guest enquiries• Assisted guests with various hotel and room features and resolved all queries• Verify arrivals and departures details including airport transfers • Keeping records of guest’s accounts, post charges, including up-selling and promoting hotel facilities• Attended to guest request quickly and efficiently, constantly striving to provide total guest’s satisfaction
  • Don Don Australia
    Store Supervisor
    Don Don Australia Jan 2017 - Jun 2019
    Melbourne, Australia
    Achievement - I was appointed to run the store in the absence of the manager after one year working as a team member. This opportunity facilitated me in the advancement of my leadership, communication, and organizational skills.• Demonstrated strong capability to lead team members effectively to achieve store given targets.• Scheduled and directed staff in daily work assignments to maximize productivity• Optimized profits by controlling food, beverages, and labor cost daily and developed strategies for improvements.

Christopher C Skills

Leadership Teamwork Situational Sales Negotiation Communication Sales

Christopher C Education Details

Frequently Asked Questions about Christopher C

What company does Christopher C work for?

Christopher C works for Self-Employed

What is Christopher C's role at the current company?

Christopher C's current role is Case Manager - Bereavement Services at NAB.

What schools did Christopher C attend?

Christopher C attended William Angliss Institute, La Trobe University, Prime One School.

What skills is Christopher C known for?

Christopher C has skills like Leadership, Teamwork, Situational Sales Negotiation, Communication, Sales.

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