Evp & Svp - Chief Marketing Officer
Green Bay, Wisconsin, Us
EVP & SVP - Chief Marketing OfficerAssociate Bank 2014 - 2020 Led transformation of team, upgrading talent, and creating new departments, focused on enhancing customer experience group, while aligning marketing as strategic function. Developed strategy focused on new customer acquisition, onboarding, cross-selling, and loyalty programs; delivered +8% in customer acquisition and +5% in customer retention. Created, launched, and executed holistic multi-channel marketing automation system; improved organic sales by 5% while reducing costs by 6%. Attained JD Power Certification for our customer care and call center for 3 consecutive years, significantly differentiating company from competition. Delivered ROI increase of +30% on large scale sponsorships including Green Bay Packers, Milwaukee Brewers, Minnesota Wild, Aaron Rodgers, and Christian Yelich. Established strategy and team focusing on digital, social, and email marketing efforts; increased new users by 25% page views by 42%, social media engagement by 56%, and grew ecommerce sales from 10% to 25% of total mix. Won Chief Marketing Officer of the Year Award by Milwaukee Business Journal (2016) and 2nd place honors for 2017 Silver Award for Experience & Design Technology. Developed, launched, and executed B2B sales enablement program integrated with Salesforce CRM system to fully support sales process.Participated in 5 multimillion-dollar M&A, providing leadership during integration process, client transitioning, and rebranding of acquired companies. Enhanced Corporate Social Responsibility Team to build awareness in community and served on Diversity & Inclusion Council.