Christopher Cabrera Email & Phone Number

Garner, Nc, Us

Garner, Nc, Us

Durham, Nc, Us

• Supporting multiple Clients in a Managed Service Provider environment • Supported G Suite • Responsible for delegating, forwarding and creating emails• Supported office 365 security and compliance (Email filtering, blacklisting and email tracing• Supporting O365 MFA• Azure AD group management• Azure MFA support• Azure Deployments• Azure Access Management• Network Printer support• Basic Network troubleshooting• Ran scripts to install Umbrella Open DNS software• Supported Drop Zone SyncTool software ( cloud storage)• Supported backup Datto Backup• Performed routine Mulliogan backup using HyperV• Upgrading VM client storage using Vsphere 7• Created vm client images with Clients using Exsi 7• Ran scripts to install DropZone scripts• Supported ASDM firewall• Maraki install and support• Supported Windows and Mac Operating systems.• Supported users using Log Me IN remote service.• Supported users Sentinel One antivirus software• ran scripts to install various software without end users interactions.• Supported users using Connect Wise Ticketing system

Fort Lauderdale, Fl, Us

• Integrating teams and zoom in over 17 video conference rooms • Installed One touch Pollycom Video conference units• Configuring Crestron units and air media• Supporting departments with video, live streaming & IT support• Supporting Microsoft Teams• Supporting Windows and Mac support• Troubleshooting Citrix workspace• applying applications via SCCM• IT support for new hires during first day orientation • Supporting office 365 and G Suite• Supporting autopilot and Jamf rollouts for new hires• Applying users and group via Azure AD• Network cable testing to locate faulty wiring and ran new low voltage drop if needed

Sunnyvale, California, Us

IT Support Admin tier 2Durham, NCProviding Senior Support for the North American RegionMaintaining and providing support for our Engineering sites and field site locations.Job responsibilities are:• Maintaining the productivity to Global and offsite regional offices within a small IT team• Managing multiple project upgrades in local and field sites• Responsible for field and local site shutdowns running Vpods (ESXI Servers) and organizing other departments to calibrate (Network and security team) • Creating multiple Vm Clients using ESXI 5.0, virtual PC and Orcle VM• Building DHCP servers in a VM environment• Supporting network data room upgrades• Handle a site move to a different location locally around the country• Leading Projects involving existing and new tele conferencing units• Troubleshooting windows, vmware systems locally and off site• Cloning VM machines and building specific specifications for Windows developing teams• Managing loaner laptop systems and distributing throughout the company• Lead Presentations and training with new applications to team members and users• Creating Basic PSEXEC batch files• Testing new applications before being disbursed throughout the company• Laptop imaging using SCCM (System Center Configuration Manager)• Creating bootable USB using SCCM• Dell Certified • Repairing Dell, MacBook and HP model laptops• Project Management on new telecommunication installations and Upgrades across multiple states• Support lead involving traveling to multiple field sites across multiple states• Support lead in varies Merger and Acquisition projects• Creating new Windows based system for new Employees Through Microsoft Autopilot• Creating user friendly Knowledge base documents• Computer loaners and Hardware related inventory tracker spreadsheet• SharePoint Migration though Office 365 web• Onsite lead training and demonstration • New hire support and training

Mount Arlington, New Jersey, Us

Providing technical support and managing computers for over 200 employeesOverlooking the technology aspect of the company:• Troubleshooting Microsoft office • Creating PST. Files and document backups for our existing employees• Rebuilding desktops and laptops• Maintaining server backups• Setting up Users and Groups in Active Directory• Installation on new software• Managing Network printers and devices• Managing service calls and ordering parts• Imaging new computers for new employees• Installing the right applications for each of our different departments• Managing logs for any new devices we received• Managing and building our Intranet site • Setting up emails and applications on blackberry’s, IPhones and Android phones• Troubleshooting mobile devices• Holding Educational presentations meeting on our new software and devices.• Managing remote access to our on the field employees and clients.• Setting up web portals for clients.• Setting up Cisco VPN Client on all employee stations• Managing Sophos Antivirus Console for all users through a remote server• Managing Logmein accounts for all field employees and their clients

Assist clients with the highest level of satisfaction on matters pertaining to identifying their most complex issues. This involves SQL databases, hardware, software and most importantly their networks. Documentation is a critical aspect in my position as we all work as a team on the problems that we encounter and the resolutions we provide. I am very familiar with Sage and Goldmine which is our database that stores all of our client’s information as well as our own.Provide technical support to over 100,000 clients and corporations worldwide for P.O.S. issues. Handle approximately 60 calls per day, troubleshooting and resolving all software and hardware issues which include:Troubleshoot retail and restaurant express hardware and software productsConfigurations with Microsoft SQL servers.Configure and edit client's databasesTroubleshooting network printers.Determine if all client computers are communicating properly.

Provide technical support to electric and Cable Company in the North Jersey area supporting over 100,000 users and in modem troubleshooting. Resolve customer issues and complaints. Handle over 800 calls per week averaging 150 calls daily. Troubleshoot hardware, software and connectivity issues. Achievements:Proven excellent customer service providing consistently the highest level of customer service at the Corporate Call Center.First-level support for problem-solved issues with utility customers.VOIP.Provide technical support and expert guidance to utility customer for connectivity of HDDVR boxes. Diagnose and resolve hardware/software connectivity issues. Resolve improperly configured network settings.Troubleshoot network connectivity in commercial buildings involving routers.Set-up network printers for small businesses.

Computer Engineer, Hardware Software, Mcse And Networking

Automotive