Christopher Caines Email and Phone Number

Assistant Store Manager – Drives Customer Service and models, enforces and provides direction and guidanceto 18 team members. Drives performance in Consumables Department. Successfully resolves customer needsand issues in a timely manner. Reviews and plans financial performance of department by ensuring sales andprofit goals are achieved quarterly and implements plans to correct any deficiencies.• Goal oriented team leader, works with efficiency and urgency in a fast pace setting to complete all daily tasks. • Implemented a training/development system for newly hired associates. New hires training right under shift managers, associates had full knowledge of department to assist the customers immediately. • Always uphold customer needs first! Maintain a high On-Shelf Capacity, customers were always able to find the merchandise they needed. Satisfaction of all stock levels were guaranteed. • Laser focused to customers’ seasonal needs. Key items were always available for customers to purchase.

Assistant Store Manager – Drives performance in Consumables Department. Models, enforces and provides direction and guidance to 45 team members. Successfully resolves costumer needs and issues in a timely manner. Reviews and plans financial performance of department by ensuring sales and profit goals are achieved quarterly and implements plans to correct any deficiencies.• Increased profits in consumables department by 13.7%, addressed the community needs by adding products the community has a strong relationship and identity such as Goya, Iberia and La Choy.• Goal oriented team leader, works with efficiency and urgency in a fast pace setting to complete all daily tasks. • Implemented a training/development system for newly hired associates. New hires trained right under department managers, associates had full knowledge of department to assist the customers immediately. • Always upheld customer needs first! Maintained a 92% On Shelf Capacity, customers were always able to find the merchandise they needed. Satisfaction of all stock levels were guaranteed. • Laser focused to customers’ seasonal needs. Key items were always available for customers to purchase.• Successfully lowered all inventory scores two years in a row, considerably reduced opportunities in high shrink store.• Shrinkage in Consumables department down 19%, rated second out of nine stores in New York and New Jersey division.

Operations & Merchandise Manager - Responsible for the management of all warehouse and office building hard and soft services: maintain a superior physical setting; hire, supervise, and train all contract employees; administer freelance agreements and authorize payments; monitor and evaluate the performance of suppliers and service providers, and negotiate favorable rates; conduct ongoing surveillance of financial and production reports to analyze and improve operational performance; and ensure optimal functionality of the built environment by actively integrating people, processes, and technology.• Develop, implement, and support effective safety and health programs, and serve as the point person for all emergency situations.• Design and construct sets and handle the logistics for the intra- and interstate transportation of merchandise to photo shoots. • Provide Account Executives with merchandise reports and troubleshoot claims with clients regarding missing or incomplete merchandise.• Review and update customer and vendor databases.