Christopher Calvert Email & Phone Number

San Tan Valley, Az, Us

Dallas-Fort Worth Metroplex

Monitor email traffic for security alerts as well as plan, design and deploy simulated email attacks to ensure user compliance and identify areas of training for users.Perform server administration tasks, including user/group administration, security permissions, configuration and compliance policies, print services, research event alerts and errors, and resource monitoring, ensuring system architecture components work together seamlessly.Monitor system and infrastructure health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new virtual servers as needed.Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments.Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.Perform routine/scheduled audits of the systems, including all backups

Dallas/Fort Worth Area

·Provide one-on-one training pertaining to the use of standard applications, equipment, and/or systems, including audio/video equipment, telecommunication equipment and systems; personal computers, lap top computers, and general office software.·Perform basic installation, operation and maintenance of computers and peripheral equipment; monitor routine system parameters such as response time and general performance; test and setup basic hardware and software configurations; perform basic maintenance and repair on system components.·Perform routine upgrades and/or other hardware/software support activities; connects computers to printers, scanners, mobile devices and other peripheral equipment; load software.·Obtain new and upgraded system hardware and software from vendors; utilizes appropriate tools to install and test upgrades deployed within the company and by outside vendors; may develop utility programs as needed to ensure that new and upgraded systems work effectively with current systems and programs; determines and documents proper installation and configuration of assets, as well as training material.·Assist with technical and functional supervision of vendors and/or contract staff during the implementation of hardware and software upgrades, patches, security and backup/recovery processes.·Inform management of existing or potential production problems; maintain problem logs; communicate with higher-level staff regarding documentation, testing and scheduling concerns; communicates production or testing problems to user departments and keeps them apprised of schedule changes.·Review, submit and track requests for system enhancements and equipmentupgrades.·Assist with project management and network operations.·Maintain an inventory of all computer systems, peripherals, and software.·Perform miscellaneous administrative duties as needed, such as data entry.·Assist with configuration, maintenance, and deployment of phone systems and IP based phones.

Dallas/Fort Worth Area

·Help desk -tier 2/3 support (triage tickets, advanced troubleshooting and remediation, Server Admin, network troubleshooting).·Proactive maintenance, monitoring, documentation, and testing of client network environments through a combination of scheduled onsite and remote work utilizing necessary independent judgment and discretion·Perform desktop and network diagnostics, maintenance and repairs, including updates to applications and the O/S·Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups·Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary - coordinate and communicate with impacted constituencies.·Develop and maintain installation and configuration procedures and system standards·Maintain accurate and up to date documentation of client’s network environment and supporting material that ensures consistent quality remote support by any member of the Service Delivery Team·Develop subject matter expertise to diagnose and remedy application and end user issues as needed or upon request; expected to contribute to peer training activities·Project Deployment– work with assigned project leads, complete assigned tasks within defined scope and timeline to ensure the successful deployment of I.T. projects for our clients·Provide escalation support to diagnose and troubleshoot issues escalated by clients or other members of our team·Professionally document all work performed and submit accurate, detailed time-sheet on a weekly basis·Participate in the on call rotation which may include after-hours onsite support

El Paso, Texas Area

• Install and repair IT equipment after analyzing the inquiry to determine the effective resolution.• Identify, diagnose, and resolve problems affecting network performance.• Installation, modification, testing, and servicing on all data communications network equipment• Install, configure, maintain, and distribute system software.• Diagnose and repair problems and deploy upgrades to existing networks.• Provide support for telephone systems.• Install, maintain and repair voice, data, and video communications systems.• Work on integration initiatives that combine telecommunications technologies with other networking systems.