Christopher Carleton Email & Phone Number

Monitoring end-to-end services related to VoLTE and VoWifi on the Sprint network.Using real-time data to isolate trouble based on KPI metrics, including SIP related messaging errors.Working closely with the teams supporting the EPC and IMS equipment to quickly identify and resolve trouble.

Assisted with the remote testing of voice over LTE equipment, including post packet captures, call traces and test result validation. Reported detailed observations related to failed test cases to assist in issue resolution.

Tier 1/2 troubleshooting and support for Core Ericsson/Nortel 3G Wireless core elements coordinating with: OEM business partners, Tier 3 NTAC engineering groups, and Local Exchange Carriers. As a team lead providing guidance, training, and technical support to my peers.

Monitoring and Tier 1/2 troubleshooting of: FAA Tower Light reporting compliance and break/fix, Firewalls across Sprint network, Routers across the Sprint IP Core network, FCC reporting and bridge management for 911, reporting and bridge management for CALEA, PIP, Sprintlink, GETS/NVGN transport, and the ConEdison wireless network.

Tier 2 troubleshooting and support for Core Ericsson/Nortel 3G and LTE Wireless Network elements coordinating with: OEM business partners, Tier 3 NTAC engineering groups, and Local Exchange Carriers. Providing guidance, training, and support to Tier 1 Core monitoring group.

Training and support for fellow team members. Development of new processes in conjunction with Global Service Assurance Team and management. Maintenance and repair of Cell Sites Ericsson/Nortel platform.

Tier 2 troubleshooting and support for Core Ericsson/Nortel 3G and LTE Wireless Network elements coordinating with: OEM business partners, Tier 3 NTAC engineering groups, and Local Exchange Carriers. Providing guidance, training, and support to Tier 1 Core monitoring group.

Monitored Sprint's cellphone network for blocked and dropped calls at a Tier 1 level. Performed basic remote troubleshooting and support for field technicians out in the field focused on clearing performance issues. Also perform basic remote troubleshooting for Sprint customer performance issues.

•• Monitoring and responding to network trouble alarms via probes.• Work with Managers to ensure Sprint/Nextel connectivity to network elements.• Coordinating and communicating network trouble events by contacting support groups and managing conference bridges.• Monitor the Sprint network elements to keep the availability for the customers at a maximum.• Work with remotely located switch and NTAC to identify, diagnose, and resolve network troubles in a timely manner.• Responsible for creating trouble tickets; consistently documenting all appropriate names, numbers, affiliations, equipment, and procedures on network issues.• Train new employees and cross-train fellow Ericsson Services coworkers on using Sprint network elements, policies and procedures.• Works multiple platforms on a daily basis including Nortel and Samsung.• Effectively work under high stress conditions with changing priorities, maintain professionalism, and use effective oral and written communication skills on a daily basis.

• Handle inbound calls for issues with internet connectivity and e-mail.• Responsible for trouble ticket entry and tracking.• Make outbound calls regarding issues with acceptable use policy, viruses and misconfigured routers.• Order entry for new services and upgrades.

Mcse Certification Program

It

General education and IT training