Christopher Carlin Email & Phone Number

Ballyclare, GB

London, London, GB

London, London, GB

• Supporting the firm in finding solutions to complex business issues from strategy to execution and monitoring performance to KPIs.
• Responsibilities include but are not limited to continuing to develop the firm’s security awareness program, developing cyber-security education and awareness, and ensuring all territories have resources for.
• Focused on continuous improvements (e.g. introduce incentives and gamification to bolster engagement).
• Initiate various processes to develop concepts for annual security awareness training and manage fun and engaging security awareness month.

London, London, GB

• Managed the annual compliance process, ensuring regulatory compliance for a staff of 22k. Influenced the development of the mandatory annual risk and compliance training.
• Collaborated with OGC, Independence, and Ethics specialist teams to ensure staff confirmation content is appropriate and meets regulatory requirements 100%.
• Improved the reporting dashboard and headline summaries issued to senior management and leadership – led to sharper leadership insights enabling better decisions and driving successful outcomes.

London, London, GB

• Steered client-facing teams to have a sound awareness of engagement administration services offered by the Client Administration team, fostering a proactive culture ready to meet new work requests, and ensured team.
• Took ownership of ensuring correct resourcing to meet adequate coverage for all engagements and accurate financial reporting to maintain on-budget allocations.
• Collaborated with engagement managers to confirm high-quality team performance to KPIs; assisted in resolving any issues arising.
• Managed the performance of new Client Administrators through a continuous process of objective setting, coaching, and assessment.

Manchester, GB

London, England, GB

• Delivered transactional services and processing activity to production employees through efficient information dissemination, data management, and process delivery execution in line with defined SLAs.
• Provided accurate and prompt transactional responses and communication with the workforce, responding to queries and requests based on data and understanding of policy and process.
• Demonstrated integrity in maintaining 100% confidentiality concerning people-related data and personnel files.
• Provided advice and resolved a whole range of queries from employees across the organization.