• Maintain confidential records using Chart Tracker, Chart Administrator, and Axium to retrieve files, locate missing records, and file new and updated information• Obtain information about concerns and complaints from patients and/or representatives of patients relating to clinical care or customer service on behalf of the Patient Care Coordinators office.• Respond to patient questions about disposition of their dental care.• Review patient records and determine releasable information• Explain School policies and provide information regarding services to patients and/ or patients' representatives.• Entering notes into patient accounts documenting phone calls, updates to ongoing concerns, complaint resolutions, and mailings regarding the patient. • Respond to patient inquires about care options at the School and based on information during those calls give them contact numbers or transfer the call to the proper clinical area. Triage patient telephone calls, obtain necessary information in order to initiate urgent care, direct patients to appropriate clinic, investigate treatment options and follow-up with patient if needed.• Disseminate and collect administrative agreements to dental students.• Respond to patient requests for assignment/appointments and either provide them with the name and contact number for their assigned student, refer them to the appropriate clinic, or forward a request to the Patient Care Coordinator’s office for student assignment. • Route, retrieve, and deliver charts to requesting departments and students• Track records in student boxes using manual chart log system• Mail, fax, e-mail release forms to patients and outside offices, process those records/radiographs requests, and enter the information into Excel spreadsheet and Axium• Inactivate, purge, file, and organize charts• Scan x-rays into MiPACS• HIPPA & BBP trained• Familiar with dental/medical terminology.• Familiar with Risk Master and Quality Assurance reporting.

Health Information Specialist-Pacific Medical Centers Nov 2011-Feb, 2012• Maintain confidential information in accordance with Department of Defense regulations• Work on multiple tasks simultaneously within a culturally diverse environment• Input patient care data into templates within secured electronic record management systems• Exercise independent judgment based upon department policies and procedures• Pull charts for advance appointments, organize paperwork and forms into proper folders, log out, check in, and request records from outside offices• Assemble and maintain new and existing ambulatory medical records• Communicate effectively in written and spoken English to interact with staff and patients as well as external customers in a flexible and accommodating manner

Health Information Specialist-Oregon Imaging Centers • Processing requests and releases of information in accordance with HIPPA regulations as well as the ability to maintain a high degree of confidentiality• Accurately maintained electronic and physical charts/files and other exam related materials• Purged/destroyed inactive and/or obsolete exam related materials• Distributed outside files, charts, and other images from outside facilities to proper departments• Input information into electronic chart system and generated reports• Collected, distributed, metered and sorted incoming, and outgoing mail for facility• Checked out and loaned files and charts to outside offices via fax, mail, and electronic transfer system• Processed payments from patients for copies of records and generated releases of information and receipts from company log• Used a variety of HIM programs

Handled all aspects of commercial screen printing.