Christopher Carns Email & Phone Number

Tucson, Arizona, United States

- Lead team of Field Services technicians in the Tucson/Southern Arizona Market, covering 2 Hospitals, 1 small hospital, 2 micro hospitals, and 14 outpatient ambulatory medical care units- Technicians support workstations, laptops, thin clients, multifunction devices,and perform smart hands support for offsite Networking, Telecom, and Server groups- Main tasks include: daily and on-call scheduling, handling escalations, interviews, managing mini projects, and inventory management- Manage the ticket queue for incidents and service requests to meet SLA- Lead role in coordinating team resources and collaborating with Project Management for multiple projects including operating system upgrades and security patches- Maintain compliance with all company policies and procedures- Coordinate and support Moves, Adds, Changes, Deletions (MACD) as they pertain to departmental and facility moves of computers and peripheral devices- Manage the installation process for loading software and images on desktops and laptops- Maintained on-call rotation and coverage for all contingencies

This role is a source of accountability for IT Governance and Compliance. The Governance and Compliance Manager is the champion for information security initiatives.• Created and managed the processes for a robust work at home (W@H) project involving multiple LOB’s including moving personnel to from physical sites to W@H and supplying equipment to people hired out of state (prior to Covid-19)o Program included programing phones and thin client computers, building complete system kits, and shipping/receiving section o W@H grew from 10% to over 95% in two months, all clients that allowed W@H had agents and support staff moved to new environment o All Corporation support staff including: Human Resources, Talent Acquisition, Quality Assurance, and Training were moved to W@H • Coordinated with Corporate Leadership on expansion planso Corporate Revenue grew 30% in 2020o Shipping W@H kits went from 200 a month (pre-BCP) to over 2000 a month, weekly high kit shipments went from 120 to over 600 o US IT active agents grew from a high of 3900 in 2019 to over 6500 in 2020o US Desktop Support comprised almost 7000 on-site and W@H employees• Analyzed all IT assets remaining on-site for use prior to ordering new equipment o Collaborated with all US IT sites to move equipment between sites to meet requirements for shipment/issue with upcoming classes• Responsible for US IT workforce expansion for annual ramp and new Corporate growth in USo IT Desktop Support grew 61% in the USo Created a Logistics group of 18 employees, mix of Everise/Agency permanent and temporary positions to meet changing ramp and growth requirementso Accountable for all hiring and firing, assignment location of IT and Logistics employees o Supervised 40 staff including: 19 direct reports, 7 agency resources, 5 IT Managers across the US and Guatemala

Directs the Tucson IT Desktop Support team members and responsible for multiple sites IT infrastructure Accountable for work at home and local tickets for over 7000 desktop and laptop systemsManaged the Everise US Logistics team based in Tucson, shipments exceeded over 2000 computer kits a month during ramp for clients and company growthResponsible for shift scheduling, hiring, and firing for the Logistics and IT support teamsAdministers Window based on applications of basic principles, theories, and conceptsAdministers remote access technologies, Microsoft Active Directory domain administration and support, including user/policy account creation, permissions allocation, resolving complex replication and authentication issues, creating file and print sharesUser desktop management with a working knowledge of system patch practices and imagingWorking knowledge of Microsoft Networking principles such as DNS, WINS, DHCPWorking knowledge of Cisco based routing and switchingAdministration of Third-party software integration within a server enterprise environmentAdministration of enterprise backup solutions, including application administration and troubleshooting hardware-related issuesAbility to manage multiple projects, activities, and tasks simultaneously

Tucson, Arizona, United States

• Receive and prioritize work from: incoming calls, in-person, email, instant messages, and ticket requests for assistance from users experiencing problems with hardware, software, networking, and other computing-related technologies • Evaluate and resolve computing issues in-person or remotely; correcting problems by repairing or replacing equipment, entering commands or data into systems • Write announcements to notify customers of system changes or issues, security alerts, or new software/hardware releases • Use AD administration skills to annually create 1000+ new hire and rehire accounts, manage LOB and duty position changes, and resolve replication or authentication issues of personnel or computer accounts• Log and track calls using a specialized database, maintains history records, and related documentation in various formats such as Microsoft SharePoint• Install and/or assist in the installation and configuration of new or upgraded software and hardware for small individualized or large groups of computers

Tucson, Arizona Area

Support for 5 Medical care line Quality Managers:Build, maintain, modify, create, and update complex Excel spreadsheets Develop charts and graphs from data retrieved to display standardized outcome measuresEntered 3000+ peer reviews annually and over 4800 inspection resultsConverted weekly data for patient advocate to digital format

Bsit, Security, 3.98 Gpa

Associates In Applied Science, Avionics Technology