Christopher Cartwright Email & Phone Number

Peterlee, GB

Sunderland, England, United Kingdom

Delivering a 5* customer service to EDF Energy customers.. Varying queries from customers for Billing, Tariffs, SMART metering, disputed readings, refunds, complaints.

Peterlee, England, United Kingdom

Assisted in negotiating settlement of car hire cases. ensuring that all cases were settled efficiently.

I handled all Scottish Power customer queries via Facebook and Twitter. Ensuring a fast and efficient service to all customers.

United Kingdom

Scottish Power Campaign - Handling Complaints from an End to End experience. Ensuring compliance, efficiency and dedication from the complaint origin to the agreed resolution with the customer.

Completing Data Cleanse accounts to ensure a streamlined and efficient migration of npower customers to Eon. I used a wide array of technical skills and systems to correct and and align data to make customer accounts correct and resolve any data errors.

Main duties included management of work stream allocation, reporting of weekly figures, attendance management, feedback of quality, 121 sessions, root cause problem solving, risk and control assessments, capability/disaplinary meetings.

Investigated the validity of bills created to ensure the customers received timely and accurate bills. I used a wide variety of in-house systems and technical ability to correct any potential issues preventing billing issues or errors.

End to end complaint management. I corrected and resolved customers accounts using a wide array of technical skills and experience. I made sure all actions were complete before mitigation with customers to arrange closure of complaints.

Assisted circa 32 employees with general process queries as well as on thr spot coaching and development. I monitored and completed process confirmations to mantain comiance and company standard. I helped embed standard operating procedures to ensure a streamlined and efficient service.

Front line advisor taking inbound customer calls delivering a 5 star service. I was responsible for bill creation, tariff changes, appointment booking, price comparisons, direct debit reassessments, energy efficieny advice. Data Protection and GDPR compliant as well as CEAR and PCI.

Assisted in all manner of Administration. I took minutes of council meetings, created public documents for events, managed budgeting for partnership expenditure. All support and administrative tasks as requested.

I was responsible for the processing and billing of garage roller doors for domestic and business customers. Using a high level of attention to detail orders were processed based on customer specifications. I completed all administrative tasks given and attained a high level of customer service.

Peterlee, England, United Kingdom

Aided jobcentre customers in finding and obtaining employment. Job match using skill criteria and personal preference and actively promote jobs. I completed all administrative tasks and gave a high level of customer focus.