➤ Successfully establishing a Retail Cigar Store and Smoke Lounge and achieving profitability within a single year.➤ Spearheading all day-to-day operations, including payroll, recruiting, product management, and brand building.➤ Skillfully provided oversight to budgetary and financial functions while generating over $250K in sales revenue.➤ Leveraging exceptional relationship management and networking skills to establish strategic business partnerships.➤ Provided superior customer service and client engagement, increasing client satisfaction, retention, and store traffic.

Manage due diligence process of real estate, environmental reports, and values with external vendor for bank'sfinal loan review and decision● Ensure fiscal commitments are met on time and on budget● Maintain quality of compliance verifications● Redesigned loan process to improve turnaround time, accuracy, and decrease liability● Train new employees on process, philosophy, policies and procedures of loans● Analyze all new requests and delegate assignments based on complexity and abilities● Oversee proper documentation and tracking of all outstanding requests● Manage all projects against timelines with all departments● Communicate updates regularly to ensure full understanding of outstanding issues and concerns

➤ Successfully increased portfolio balances from $170M to $330M in under 5 years through high-impact financial strategy.➤ Contributed significantly to the growth of the market through Profit and Loss initiatives and financial consulting.➤ Supported the implementation of new products and services and leveraged financial analysis to seize market opportunities.➤ Continually identified trends and analyzed financial performance in order to drive and accelerate revenue growth.➤ Sustained profitable and long-term growth by increasing revenue and pre-tax of the business on a long-term projection.➤ Provided operational oversight, effectively managed risk, and ensured compliance with all policies and procedures.➤ Remained abreast of emerging financial technology and collaborated cross-functionally to develop financial strategy.➤ Increased consumer satisfaction, engagement, and retention through the development of consumer-centric initiatives.➤ Directed and managed the operational functions of the department while maintaining clear channels of communication.➤ Provided coaching, guidance, and consultation to organizational leadership that resulted in optimized profitability.

➤ Profitably managed sales, service, relationship building, financial growth and profitability for People's United Bank.➤ Designed, developed, and executed tailored business solutions after identifying specific needs and concerns.➤ Led and motivated financial services staff to maximize opportunities and increase depth of customer relationships.➤ Successfully fostered branch effectiveness, improving efficiency by 19% while assigning individual goals to staff.➤ Monitored employee progress and performance, providing coaching to maximize potential and improve retention.➤ Provided oversight to hiring, performance plans, reviews, promotions, salary recommendations, and terminations.➤ Ensured compliance with proper policies and procedures while managing 10+ top-performing financial services staff.➤ Exceeded 100% of yearly metrics in Residential Lending, Consumer Lending, Long Term Investments 2012, 2013, 2014.

➤ Managed and developed cross-functional teams while accurately assessing monthly goals/achievements for claims unit.➤ Innovated processes for unit to improve efficiency and customer service, resulting in generating $200K in cost savings.➤ Skillfully motivated employees and helped ensure their claims are handled promptly, professionally, and completely.➤ Reported to Branch manager and maintained overall company satisfaction, increasing employee happiness by 25%.➤ Successfully coached, managed, developed, and inspired a group of 15+ individuals to achieve key business objectives.➤ Demonstrated exceptional problem-solving skills, leveraged servant leadership, and set a superb example for subordinates.