Christopher Casteel Email & Phone Number

Fairfield, Ohio, United States

United States

Fairfield, OH

Responsible for the day to day operation of the Customer Service Team. Provide overall direction, determine customer requirements, manage expectations, allocate resources, guide problem solving activities, determine staffing needs and help develop the Customer Service Representatives. Develops, tracks and reports key service performance measurements..

Fairfield, OH

Direct line Supervisor to 2 lead and 8 Routing Analysts in the Fairfield, Ohio area. Coordinate organizational objectives and create plans of action to meet those objectives. Look for cost savings and efficiency in a nationwide internal fleet. Hire talent, develop career paths and empower employees to grow into logistics and customer service positions..

Loveland, OH

Lead a team of up to 15 routing analyst in both Atlanta and Cincinnati to design, build and implement best routing practices and procedures in a merged company environment. Present, implement and/or support field initiatives for improving delivery efficiency, while maintaining the highest levels of customer service. Design, develop and maintain metrics to.

Loveland, OH

Build routing solutions for various divisions across the US using Roadnet Routing Software. Route solutions are based on customer needs, time windows, mileage savings and cost savings. Maintain accuracy in Roadnet database as well as XATA on board computers. Utilize AS400 (MAX) system to store customer and route information. Utilize Microsoft Access to.

Perform quality routing of Fasson fleet, assigning LTL and direct lanes throughout the country. Ensure DOT compliance on all vehicles, including maintenance and record keeping. Ensure DOT compliance with hours of service, logs, manifests, BOL's and leasing agency trip packs. Perform lane analysis for efficiency improvement, and general cost saving measures.

Work in close association with underwriters, and processors to ensure acurate funding of loans and dealer reserve. To assist Direct Dealer Representatives in creating, building and retaining quality accounts with dealers in 37 states, throughout all 16 Fifth Third Affiliates.

Manage local team of drivers. Perform daily report functions. Ensure drivers are performing adequately to company standards.

Deliver office supplies to customers utilizing Mobile Proof of Delivery system (MPOD).