As a Senior IT Infrastructure Analyst at Servientrega CS, I design, develop, and coordinate IT strategies and procedures to achieve predetermined goals and objectives. With 7 years of experience in IT areas, I have a strong background in operating systems, data networks, security systems, and virtualization technologies. I hold certifications in iServer365, Azure Fundamentals, and Scrum, and I am proficient in Service Desk, Azure IoT, and Kubernetes.I am passionate about implementing indicators and business continuity plans that enable continuous improvement and organizational alignment. I also have experience in managing IT equipment distribution and inventory, generating requests and purchase orders, and leading and empowering IT personnel. I am always eager to learn new skills and apply them to solve IT challenges and optimize IT performance.