Christopher Catral Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Create and manage content for Multidomain MDM on-premise and cloud products.- Edited user interface content and error messages to enhance user experience. - Developed documentation plans for new features and planned the scope of the project with product managers.- Provided guidance to other writers through presentation of documentation processes, guidelines, and new features.- Prepared documents for localization process.

Toronto, Canada Area

- Develop content for Bluecat’s three main products: Address Manager, DNS Edge, and Gateway- Manage content for Administration Guides, API Guides, Installation guides, and Release Notes.- Create Hotfix Release Notes for BlueCat DNS Integrity.- Contribute to Internal Style Guide and edit content in the peer review process.- Initiate projects that improve the documentation process.

Toronto, Canada Area

- Complete documentation items in JIRA that involve creating new content and updating current topics in the online help using the DITA markup language.- Create release notes for known issues, hotfixes, service packs, and release requests.- Participate in the Agile software development process by suggesting software improvements and attending Scrum meetings.- Edit first drafts of content developed by other writers.- Contribute to the internal style guide and product glossary.

Toronto, Canada Area

- Develop SAP end user documentation including process documents and training materials.- Design e-learning courses and learning solutions.- Analyze business processes and systems, and document process flowcharts.- Create policy and quick reference guides for the HRM system.- Prepare micro-learning solutions such as infographics and short videos.

Toronto, Canada Area

- Developed installation instructions, user manuals, specifications, press releases, and brochures for two new products: the dock leveler and truck restraint.- Produced and updated installation instructions as required for existing products.- Created and edited content for the company website.- Spearheaded an introductory video project for the dock leveler including writing the script.- Designed and developed a truck restraint assembly manual for personnel.

Toronto, Canada Area

- Produced quality quick-start and procedural documentation for two new products, HostPath and Storig.- Utilized technical writing skills to develop Request for Proposals (RFPs) within the technological, health, and government sectors.- Developed content and provided design ideas to produce effective marketing collateral.- Edited important in-house documents, marketing collateral, RFPs, and online content.- Contributed creative and analytical support for SEO strategy and email marketing campaigns.

Toronto, Canada Area

- Contribute articles to support the development of quarterly magazine. - Strategize promotional and marketing ideas to increase brand awareness.

Toronto, Canada Area

- Provided technical writing services to develop API documents for print and online referencing. - Analyzed key performance indicators (KPI’s) to optimize internet marketing campaigns. - Developed online content for blogs utilizing SEO keyword strategy. - Utilized writing skills to develop Request for Proposals (RFP’s) within the public and educational sector. - Created SEO documents to support web development process by providing keyword optimization guidance.

Toronto, Canada Area

Maintained accuracy and completeness of transactions.Accomplished team building through leadership and initiative.

Bachelor Of Commerce, Finance

Adult Learning Certificate, Educational/Instructional Technology

Articulate Storyline Certificate, Educational/Instructional Media Design

Ontario College Graduate Certificate, Technical Communication

Canadian Securities Course, Finance

Github Foundations