Christopher Cavender, Ms Mba Email & Phone Number

Waltham, MA, US

• Supporting Verily Onduo, a Google Company. https://join.onduo.com/Verily Onduo supports patients through Type 2 Diabetes, Type 1 Diabetes, Heart Health, and Weight Management journeys. SOW includes:
• Directly managing the Care Support Team and indirectly supporting the Physician group in a highly matrixed organization with a practice panel of about 2000 patients.
• Acting as local SME on EMR and ClinOps workflows to build efficiencies, reduce white space, and develop… Show more Supporting Verily Onduo, a Google Company. https://join.onduo.com/Verily Onduo supports patients.
• Acting as local SME on EMR and ClinOps workflows to build efficiencies, reduce white space, and develop KPIs for growth and accountability. Show less

• Directly managed and developed the Care Support Team for a national virtual-first primary care practice with over 5.5K empanelled patients across all 50 states.
• Scaled the virtual model from ~1,800 to ~5,400 empaneled patients through various pilots and implementations to increase video visit capacity for both PUPM and FFS models.
• Designed a new care delivery model as an operations led cross-functional team to re-imagine how care is delivered resulting in Care Team creation… Show more Directly managed and developed the Care Support Team for a.
• Designed a new care delivery model as an operations led cross-functional team to re-imagine how care is delivered resulting in Care Team creation and specific licensure mapping to reduce spend while ensuring the.
• Drove data driving decision making by creating and leveraging vertical, team, and individual based KPIs and scorecards resulting in the creation of right sized Care Teams and FTE reallocations to support financial and.
• Acted as the Operational Stakeholder for cross functional representation with the Product, Tech, Legal, Clinical, and Care Transformation Teams to ensure our mission was represented and workflows were documented and.

• Launched a nation-wide Virtual Primary Care practice supported by 10 providers leading the cross between clinical and operations/business (Clinical and Care Model teams) to define, develop, and train to novel workflows.
• Functioned as a cross-functional SME supporting product, business, and clinical decisions ensuring a well-rounded and thoroughly vetted approach and strategy.
• Researched, vetted, presented, and implemented… Show more Launched a nation-wide Virtual Primary Care practice supported by 10 providers leading the cross between clinical and operations/business (Clinical and Care.
• Researched, vetted, presented, and implemented products to support the Virtual Primary Care practice's daily operations with regards to eFaxing and patient outreach. Show less

United States

Specialist in the US Army National Guard.

- Support back-end operations of multiple mRNA research studies- Partner with hospital leadership and Director of Clinical Trials to determine site feasibility for incoming research studies- Responsible for COVID inpatient and outpatient data collection

Greater Boston Area

Family Medicine Melnea CassManaged a total patient load of ~10,500, while providing administrative oversight, business management, and program development for the flagship Family Medicine practice.Interim Pediatric Specialty Group Operations Manager: April 2021 - September 2021

Greater Boston Area

• General Internal Medicine - Adult Primary CareAdministratively and operationally responsible for the planning and execution of the daily operations of three clinics, focusing on Medical Assistant (MA) performance and.
• Developed in tandem with the Population Health team an excel opportunity report to track A1C status, Colorectal screening status, and HIV status for the Infectious Disease department.
• Key member of the… Show more General Internal Medicine - Adult Primary CareAdministratively and operationally responsible for the planning and execution of the daily operations of three clinics, focusing on Medical.
• Key member of the Risk Coding central team in which we shared best practices to support providers in their everyday coding of patient diagnoses
• Increased MA engagement in key metric areas by introducing fun, competitive, interdepartmental competitions; entire practice maintained results at or above goal for 3 out of 6 months for THRIVE screening and Obesity.

Boston, MA

• Supervised the daily operations and workflow of three outpatient research clinics including staff (clinical and administrative) and study teams.
• Successfully established and operationalized a third modernistic outpatient clinic within the department under a strict timeline.
• Empowered Lab Technicians and other members of the outpatient staff by incorporating their voice into optimizing our outpatient operations.
• Renewed customer/patient engagement and focus at the CCI through… Show more
• Renewed customer/patient engagement and focus at the CCI through one-on-one coaching conversations and department wide workshops increasing resource utilization by our customers.
• Revitalized the Standard Operating Procedure (SOP) Inventory Database and lifecycle management by providing structure, standardization, and insight to the systems already in use. Show less

Greater Boston Area

• Oversee shifts by coordinating the activities of 2-15 employees by aiding in the operations of closing shifts.
• Ensure high quality food is consistently handed to our customers and getting to know them by name.
• Responsible for continuing on the job training of new and current team members.
• Monitors the quality of all food created for our customers to ensure high quality and consistent food standards.

Waltham, MA

• Global Project Management: Worked in tandem with an international team of scientists ensuring their productivity and acted as a meeting moderator in taking meeting minutes and following up on actionable items..
• Local/Site Project Management: Coordinated the absorption of an external company and all efforts in moving their laboratory on site including upgrading the facilities. Cultivated a relationship with… Show more
• Local/Site Project Management: Coordinated the absorption of an external company and all efforts in moving their laboratory on site including upgrading the facilities. Cultivated a relationship with employees of all.
• Quality Assurance Project Management: Assisted the onsite QA Director in revamping the calibration database (Microsoft Access) and monitoring all equipment schedules for calibration and preventive maintenance. Worked.

Boston, MA

• Act as the manager on duty (MOD) by properly balancing the workflow of a $12 million store as well as maximizing the performance of the employees and promptly responding to customer matters.
• Drove for results by encouraging our team to try new ways of engaging our customers.
• Developed fun, creative, and attention drawing ways to track our metrics
• Managed the successful operations of the Cash Office and Bargain, Gift, and Newsstand Departments and developed and… Show more
• Managed the successful operations of the Cash Office and Bargain, Gift, and Newsstand Departments and developed and encouraged booksellers to become promotable to lead booksellers/head cashiers in above mentioned areas.
• Translates complex information into common terms for employees regarding our products, services, and technical knowledge.

Albany, NY

Positions held: Music Manger, Digital Sales Lead, Cafe Lead, Part-time Bookseller.

Albany, New York Area

Synthesize, characterize, and catalog novel organic molecules utilizing techniques such as distillation, crystallization, NMR and GCMS

Albany, New York Area

• Introduced and applied fundamental laboratory techniques towards the preparation, purification, and characterization of organic compounds to undergraduate students.
• Techniques included distillation, crystallization, vacuum filtration, chromatography, and interpreting IR and NMR data.
• Coached students on proper laboratory safety.
• Worked with the overall class and on a one on one basis with students.

Albany, New York Area

Located at the University at Albany. Assisted in training new employees each semester. Focused on general merchandise, trade books, and events on campus.

Master Of Business Administration - Mba, Health/Health Care Administration/Management

PEMBA program with a Health Sector focus

Master'S Degree, Chemistry, 3.0

Graduate research focused on Human Immunodeficiency Virus Type 1 (HIV-1) nucleocapsid protein (NCp7).  Grew, harvested, and purified.

Bachelor'S Degree, Chemistry W/ Biological Emphasis, 3.13

Medical/Clinical Assistant

Successfully completed the Clinical Assistant training course. Became proficient in the following skills: - Phlebotomy and Blood.