Christopher D. Email & Phone Number

Lakewood, Colorado, United States

Colorado, United States

Lakewood, Colorado, United States

Lakewood, Colorado

Denver, Co

Tailor my communication to meet customer needs in an efficient and exemplary manner whether via phone, Email, or Internet post. Organized customer information and account data for business planning and customer service purposes. Process customer service transactions to include refunds, store credits, and other service issues in accordance to company policy. Develop relationships with cross functional employees including new hires, upper management, vendors, clients, and other stakeholders. Maintain quality control/satisfaction records and troubleshoot issues as they occur constantly seeking new ways to improve customer service. Train new staff in standard operating procedures. Complete purchasing transactions on behalf of company, accountable for up to $4K of product each month.

Westminster, Co

Approached service and sales needs with patience, honesty and empathy. Stood as brand ambassador who created energy and excitement around T-Mobile products and services. Navigated the connected world and thrived in a fast-paced environment, where technology innovations, customer needs and the retail experience continuously evolved. Immersed in meaningful connections with customers; built new and deepened existing relationships. Continuously worked to build expertise in uncovering customers' needs and demonstrate a passion to educate, demonstrate and recommend device and service solutions. Successfully built proficiency related to serving and selling to customers, while providing a best in class customer experience and building loyalty by helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. Explored individual needs and provided hands-on demonstrations of the latest and greatest technology in-store. Engaged in side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep customers connected, including anything from unique accessories to up and coming smart devices. Guided customers through their purchasing experience by asking thoughtful questions, offering informative answers and sharing expertise.