“Flood Response Restoration Services is proudly recognized as one of Palm Springs, CA and the surrounding area's most exceptional home restoration companies. Our services range from water damage cleanup and mold remediation to fire damage and storm damage restoration, and everything in-between. Unlike other damage cleanup companies, we will not only eliminate the mess, but restore your property to its original pre-loss state. We understand the stress of a disaster-related incident, our seasoned professionals coordinate and work directly with your insurance company. This includes documentation, communication billing and record keeping. When the next disaster strikes, make your first call the right call, Flood Response Restoration Services!"

Providing the finest modular flooring solutions through passion, excellence, innovation and service

Stone Revolution, Inc. located in Palm Desert, California; is a major supplier, importer, broker and marketer of imported and domestic natural stone materials such as marble, granite, limestone, travertine, quartzite, etc. Our products are sold and distributed to homeowners, builders/developers, architects, landscape architects, interior designers, stonemasons, fabricators/installers and the building materials supply industry

Responsible for operating AIR Pool and State Fare Bar & Kitchen, managing 75 Ladies and Gentlemen.Supported In-Room Dining, Banquets and The Edge Steakhouse during necessary time periodsContributed to the successful re-launch of the Ritz Carlton, Rancho Mirage as a key member of the leadership team. Created step by step training manuals, SOPs, LSOP’s, conducted interviews and hired service staff for 5 outlets prior to hotel opening in May 2014, which resulted in a successful opening and manuals that were shared as best practices to other departments.Key contributor and motivator to drive Five Star Standards that resulted in an 87% and 92% in first two Brand Standards Audits.Nominated as BLT property champion by The Ritz-Carlton Executive Committee, took an innovative approach to create, drive and track service standards and processes throughout the entire Food & Beverage team as well as the hotel’s culinary team. Achieved 100% BLT in State Fare Bar & Kitchen Achieved 87% overall F&B Employee Engagement in State Fare Bar & Kitchen and AIR PoolExceeded revenue budget in State Fare Bar & Kitchen and AIR Pool

Responsible for operating Glo Lounge, Glo Sushi Bar, STIR Nightclub, managing a team of 22 ambassadors Created and scheduled “RLIFE LIVE” events and charity functions. Supported and provided coverage for Cava, 3 meal Restaurant, In-Room Dining, Pool Bar and Café Biscotti Implemented incentive programs, successfully engaging the team to drive happy hour and other liquor promotions to achieve incremental revenue in the bar/lounge. Nominated as RLIFE LIVE property champion by Renaissance Executive Committee. Activating our Glo Lounge into an exciting space to “see and be seen”. I established relationships with vendors and nominated monthly, local charities to benefit from house wine sales as a means to give back to the local community. Discovered, cultivated and booked live entertainment, Coachella Valley established wine tastings, cocktail classes, indigenous beer tastings, various themed events positively stimulating our hotel guest and local guest experiences beginning June 2012. Achieved considerable GSS (Guest Satisfaction Survey) growth in Glo Lounge. Increased GSS 7.4% while reducing Hospitality/Appeasement account 29%. Increase our brand ranking from 50 of 81 to 23 of 81.Achieved considerable growth in overall F&B Employee Engagement in Glo Lounge, with substantial increases in the three areas of focus 2013 v 2012. (Teamwork +27%; Leadership +10%; Personal Growth +25%Achieved considerable revenue growth in Glo Lounge including 253K March 2013 vs. 176K previous year (43.3% year over year growth)

Successfully managed major VIP and high end banquet events booked at the Renaissance EsmeraldaMaintained strong relationships with Sales Executives and Event Managers to achieve event excellence.Built relationships with various board members and group contacts to establish solid working relationships. This allowed for a better understanding and a sense of ease for the client that their function(s) would be executed precisely. I was the lead Captain for Desert Town Hall Series, Living Desert, ACT for MS, Sacred Heart, Xavier, Humana Challenge, Guthy Renker, Contract Cities, Westlake Financial, Morgan Stanley etc.Assisted with implementation of Employee of the Month Incentive Program for line employees. This was used to drive Event Satisfaction and Employee Satisfaction which translated to increased revenue.Increased overall Event Satisfaction scores by 40% during my service in banquets. Received 3 Marriott Gold Keys for Service Excellence 2/2011 thru 6/2012

Roles and responsibilities included handling broad internal affairs as company partner; asserted final decision-making on issues relating to finance, operations and human resources. I expanded the client base by establishing relationships and negotiating contracts with outside vendors. Created sales presentations and acted as point person for major clients. Other responsibilities included developing HR policies, procedures and managed the hiring and termination of all staff. I created training manuals and techniques for outside sales representatives. Maintained Inventory Control and focused on Customer Retention. Responsible for daily operations with administrative and sales staff, managing a team of 53 employees Created relationship with a local bank to become their exclusive provider for all merchant service needs (415 branches) Supported and provided training seminars for sales teamImplemented sales incentive programs, successfully engaging the team to achieve revenue goals. Assisted in driving standards and sales goals to rank us the #2 Sales office in the country for Intuit.Achieved considerable revenue growth averaging 19% year over year growth