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Christopher Chambers is listed as Customer Success Executive Leader at Aylo Health, based in Marietta, Georgia, United States. AeroLeads shows a work email signal at elfp.com and a matched LinkedIn profile for Christopher Chambers.
Christopher Chambers previously worked as Director of Patient Care Services at Aylo Health and Vice President of Aftercare | Care Management | Contact Center Operations at Citymd. Christopher Chambers holds Master Of Business Administration (M.B.A.), Strategic Healthcare Management from Hofstra University.
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Chris Chambers is a tier one executive leader with over 15 years proven expertise in Customer success and Patient experience. He has demonstrated skillsets in Contact Center operations, system integration, collaboration, staff development, and revenue generation. He has an extended knowledge of KPIs, analytics, and customer journey mapping, with a specialized skill in employee engagement. Polished in implementing best practices, providing day-to-day leadership, and spearheading growth strategies while planning short term and long-term strategies, he has shown proven skills in training, workforce optimization, customer satisfaction, and scaling operations while managing staff attrition.Executive Skills and Expertise• Servant Leadership• Mentoring• Problem Solving• Change Management• Customer Experience• Excellent Communication• Diplomacy• Accountability• Workforce Management (WFM)• Performance Management• Data Analytics• IVA & ACD• Customer Experience• P&L Management / Budgeting• Net Promoter Score (NPS)• Management• BPO & Outsourcing• Scaling Operations• Omni Channel• Time Management• Quality Assurance (QA)• SaaS• Staff Engagement• Business Continuity• Journey Mapping• Collaboration• Relationship Building• Innovation• Customer Service• Staff Development• Customer Satisfaction• Vendor Management• Business Process Improvement
Listed skills include Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, and 5 others.
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A career timeline built from the work history available for this profile.
Atlanta, Georgia, US
Facilitate meetings and strategy sessions, and workshops with contact center stake holders.Create training and conduct training in-person and remotelyDesign and implement agent call script procedures, workflows, and systems, reducing wait times and improving call quality.Compile and maintain call answer data lead efforts to help achieve internal and.
NY, NY, US
Responsible for the overall success of the Aftercare, Care Management and Contact Center teams (including offshore teams). Built and retained a team of professionals dedicated to delivering a remarkable customer and patient experience through effective leadership, achieved aggressive business goals, operation efficiencies and developed a strong management.
Lake Success, NY, US
Drive day-to-day operation of Omni channel contact center to ensure performance measures are met and align operational activities, leadership development and set strategic goals to drive service line goals. Provide support to ambulatory practices to ensure CX and Access are best in class. Manage workforce in different geographical areas and proactively.
New York, NY, US
Under the direction of the Resident Manager, the duties entailed:Overseeing the entire Front Office operation to maintain high standardsEvaluate levels of Resident satisfaction and monitor trends, with a focus on continuous improvementMonitoring the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and.
Achieves accounting operational objectives by contributing accounting information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing.
Oversees a team of technicians, analysts and specialists while providing high-level support to customer inquiries that had been elevated by other personnel, manage schedules and workloads of staff members, provide training and support, implement process improvements and make hiring decisions, when necessary and compiled reports to track customer churn.
As a computer service and repair technician the duties entailed installing, maintaining and repairing computer systems and equipment.-Assigned commercial contracts-Installing new IT systems-Upgrading existing hardware and software-Visiting home users to set up their PCs or fix faulty equipment-Testing systems to make sure that they are working.
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Christopher Chambers works for Aylo Health.
Christopher Chambers is listed as Customer Success Executive Leader at Aylo Health.
AeroLeads has found 1 work email signal at @elfp.com for Christopher Chambers at Aylo Health.
Christopher Chambers is based in Marietta, Georgia, United States while working with Aylo Health.
Christopher Chambers has worked for Aylo Health, Citymd, Northwell Health, The Trump Organization, and Joe'S Exterminating Inc.
You can use AeroLeads to view verified contact signals for Christopher Chambers at Aylo Health, including work email, phone, and LinkedIn data when available.
Christopher Chambers holds Master Of Business Administration (M.B.A.), Strategic Healthcare Management from Hofstra University.
Christopher Chambers is listed with skills including Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Powerpoint, Strategic Planning, Management, and English.
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