I manage all aspects of technology for over 100 small businesses ranging in size from 1 user to 100.I manage cloud and on-premises services and technologies including identity, security, storage, wired and wireless networks, VoIP, communications (email, chat, and team collaboration), and others.I also manage the team of Carbon2 employees that works to provide outstanding IT services to Seattle area businesses.

Managed deployment and configuration management technologies for 400 workstations on cruise ships globally.

I built and delivered demos and labs for various internal and external facing Microsoft platforms with a focus on Microsoft Azure.Technologies included Azure AD, SSO, Azure functions, Logic Apps, FIDO 2.0, 3rd-party app integration, Azure AD Connect with passthrough, password sync, and Federation, Azure MFA, 3rd-party MFA (Duo), Conditional Access, Azure Storage, SecureScore, hybrid Exchange, Intune, Licensing, Powershell for automation and management.I also presented demos and labs to customers, recorded videos and walk-throughs, created PowerPoint 'click-through' demo simulations.I worked with all levels of stakeholders from individual contributors to company owners in defining, presenting, selling, building, and supporting the best solutions.

Serving as the voice of the customer to Microsoft Learning Experiences (LeX) on behalf of IT Professionals worldwide through our Microsoft Partner Network, Microsoft Valuable Professional and Microsoft Certified Trainer programs.Evangelizing LeX assets, platforms and opportunities to Partners, and internally at Microsoft as an authoritative source of Microsoft product, service and solution learning content.

In this role I planned and participated in the design and development of Microsoft® Official Course and Microsoft Virtual Academy content. I worked with management, marketing, and other content teams to determine the titles and content types to drive the highest possible enrollment and consumption of our instructor-led products as well as to and of Microsoft Virtual Academy. We used Agile (particularly SCRUM) methodologies to track project status and completion across teams while working with large and diverse global teams across Microsoft, including vendor companies, to ensure platform functionality, and content interactivity and syndication across platforms inside and outside of Microsoft. I participated in higher level strategy and business decisions regarding online learning. I also defined, designed, and implemented governance and taxonomy systems for scalable content ingestion, discovery, and retirement across Microsoft Learning.I was directly involved in all aspects of content including vendor management, project management, content development, and on-camera presentation. I also produced the highest attended and highest rated single courses, as well as 6 of the top ten courses overall (based on viewers and hours consumed) on MVA as of 04/2017.

I managed activities between customers (internal Microsoft departments and teams) and MSIT operations teams. This included communicating to large groups (up to thousands) of users, including executives. I was responsible for enforcement of department and platform policies as well as determining and advocating for either the customer or the operations team in implementing new solutions and features.I project managed scheduling, resourcing, and tracking to completion globally visible SharePoint projects using waterfall and agile/scrum methodologies. I also managed budgeting and service definition and improvement and was responsible for managing the first migration of a service to the cloud (Webtrends).

I was brought on board to build and grow the SharePoint/SQL/AppDev practice. I hired team members to maintain service levels in a growing business segment while communicating with clients on satisfaction and service improvement issues. I also acted as a technical, sales, and client support resource for clients, operations and engineering team members, and our sales teams. I project managed larger SharePoint projects for which my team was responsible prior to the hiring of a full-time project manager.

I managed and coordinated all trainers (staff and contract, local and remote) in conjunction with the operations and sales teams on expertise and scheduling of nationwide courses (including content customization) to ensure high customer satisfaction and success. I developed instructors for teaching new technologies and new versions of existing technologies as well as coached the team for improvement using metrics and feedback from students and staff. I also worked with IT to test and implement new technologies to improve the classroom experience for students locally and in remote locations around the world. I maintained a rigorous training schedule as well while managing this team.

I maintained the highest ratings in the classroom while instructing courses on Windows Server, SharePoint Server, Exchange Server, Windows Client, Configuration Manager, Operations Manager, Hyper-V, Virtual Machine Manager, PowerShell, ITIL, and others.

I led the business and managed all employees and departments. I managed staff teams including hiring, training, and career development planning, as well as promotion from within and across teams. I formally created and documented all processes and policies used by and defining the business and trained all staff on their implementation. I converted the business from a sole proprietorship to an LLC, while training my business partner on new accounting and tax structures. I, with my partner, planned for both strategic and tactical growth and change across multiple departments including operations, marketing, and advertising, as well as future growth of the business through acquisition.I continued in my consulting and sales responsibilities throughout this time as well.

I spent my first 18-months improving and increasing sales and business development efforts, improving marketing and advertising campaigns, and defining and optimizing internal processes to increase incoming customer traffic and raise and ensure high customer satisfaction. This led to tripled revenue, team expansion (consulting and retail), and eventual partnership and ownership in the company.I also built a custom web application (using php) to streamline service ticketing and invoicing processes and removed paper-based and manual steps resulting in 15% increase in direct productivity of resources.As an account manager working on business development I was responsible for acquiring and retaining new customers through broad sales strategies. Then as a consultant and systems administrator I managed all aspects of customer’s technology needs from design, through implementation and ongoing support. As a company, we used ITIL principles and waterfall project management methodologies.

I was responsible for day-to-day workstation operation and troubleshooting. Implemented cloning (via ghost) for all desktop systems. I also assisted in design and executed migrations of over 200 workstations from Windows NT 4.0 to Windows 2000. In addition, I assisted in the migration of our server infrastructure.

Internal IT HelpDesk for 1000 users across the company's various locations.

Technical Support Lead for Windows 98 and Windows 2000 Technical Support.