Christopher Chauncey Email & Phone Number

Uncasville, Connecticut, United States

Uncasville, Connecticut, United States

Maintains daily contact with customers to collect credit information, maintain accurate records using Central Credit and NCc, follow up on all customer accounts. Obtains information as needed from other gaming entities to update patron files and provides information when requested.Scans all paperwork daily as needed to update credit files, as well as enter information into company systems to ensure accurate information. Provides excellent customer service to patrons on property as well as via telephone.Communicate with other departments to help resolve outstanding issues and ensure continual business flow.Daily computer use, involving Microsoft Office suite, as well as daily use of copier, fax, and scanner.

Groton, Connecticut, United States

Provided assistance to clientsAnswered phone and assisted clients with changesMaintained up-to-date knowledge of customer accountsProvided excellent technical supportKept records of customer complaintsHandled emails, inbound calls, and outbound callsAssisted with technical support dutiesAssisted customers with questions

Jacksonville, Florida, United States

Assisted the public by researching and responding to frequently asked questions regarding the completion of the 2020 US Census forms. Cared for each caller with the highest levels of knowledge and professionalism.

St Marys, Georgia, United States

Served as the first level supervisor for a group of approximately 6 to 15 Field Representatives. Was responsible for data collection in a geography that may include some hard to count areas. Responsible for ensuring the group's performance meets the standards and expectations set forth by the bureau and survey sponsors. Has knowledge of surveys conducted in the area of supervision. Understands parameters, procedures, question order and meaning, and typical response patterns of the surveys. . Familiar with most problems encountered by subordinates while interviewing and is able to provide detailed guidance to subordinates on how to resolve issues. When problems occurred, applied general guidance, previous training, past experiences, or utilized survey resource materials to derive appropriate solution.Responsible for evaluating and reviewing assignments of subordinates. Monitored staff performance that included on the job observations, monitoring of various performance metrics. The FS may assist with training of employees. Reviewed and approves payroll and leave submissions for their staff.