Christopher Chen Email & Phone Number

Indianapolis, IN, US

Indianapolis, Indiana, US

• Project Manager for the Chancellor's Office managing the IU 2030 Strategic Plan.
• Provided strategic expertise in creating the IUI roadmap for upcoming initiatives, working with Vice-Chancellors from different admin areas to provide a clear direction for the campus.
• Crafted and edited the IUI 2030 plan to better align with the campus goals.
• Managed and directed all initiatives by working with stakeholders on a monthly basis to ensure timely tracking and progress.

Toronto, Ontario, CA

• Process Initiative Lead in Operations Support, providing Individual Insurance New Business support in operational excellence.
• Partnered with an enterprise software company using Scrum to design a new end to end workflow solution. Consulted and advised the Product Owner on over 200 user stories to replace existing workflow and imaging.
• Spearheaded an end-to-end JIRA workflow solution for the Reinsurance team of 20 people to drive transparency, tracking 80% of their work and enabling future improvements without increasing the 1-day turnaround time.
• Delivered data-driven analysis and recommendations to senior executives, enabling informed decision-making on the implementation of the new Advisor Solutions Platform which resulted in identifying and addressing a.

Toronto, Ontario, CA

• Process Development and Improvement Analyst for Operations Support. Provided root causes analysis, data analysis and solutions implementation for operational efficiency.
• Provided expertise and support for a new electronic life insurance application, enabling seamless end to end processing for over 20,000 advisors. Achieved new record for completing individual applications in 30 minutes.
• Led the New Business Tactical team project, reducing lead times from 9 days to 4 days and streamlining contract creation cycle time from 66 minutes to 50 minutes.
• Led the development and implementation of new workflow processes systems for the large premium team. This initiative significantly enhanced visibility into their work, allowing for proper data review and future.

Toronto, Ontario, CA

• Training and Development Specialist for Individual Insurance New Business. Responsible for training staff and implementing new procedures.
• Joined the Quality Initiative team and led the Toronto office to find root causes of contract errors. Implemented contest to boost awareness and developed training tools and job aids, resulting in reducing contract.
• Partnered with the New Business Operations Support team to create new workstream teams and implement a culture of Lean Six Sigma methodology to reduce non-value-added activities by 15%.
• Created and launched New Business Associate curriculum, training presentation and tools, and metrics that contributed to an increased standardization and accuracy in advisor interactions.

Toronto, Ontario, CA

• New Business Technician for Individual Insurance New Business. Provided application review and contract maintenance.
• Processed Individual Insurance New Business applications accurately and efficiently, surpassing the 48-hour turnaround time with a 98% accuracy rate at a 24-hour turnaround time.
• Collaborated with team members to ensure quality and on-time service for advisors. Through assisting the assistant manager in balancing workloads and reprioritizing tasks, achieved a consistent 48-hour turnaround time.

Toronto, Ontario, CA

• New Business Administrator in Individual Insurance New Business. Responsible for entering applications and documentation imaging.
• Assisted in supervising and training over 40 temporary employees in entering Individual Insurance New Business applications.
• Expedited the processing of over 5,000 Individual Insurance New Business applications within a month, accelerating business return to standard in 1 month.

Toronto, Ontario, CA

• Underwriting Case Administrator for Individual Insurance New Business. Provided underwriting and customer support for incoming insurance applications.
• Reviewed incoming applications for completeness with a 95% accuracy.
• Entered Individual Insurance New Business applications into the New Business underwriting system with a 90% accuracy and a 100% turnaround time of 48 hours.

Toronto, Ontario, CA

Worked at the DaVinci Engineering Enrichment Program at the University of Toronto supervising international and domestic students to ensure a successful summer experience for all students.

Toronto, Ontario, CA

Worked as an office staff Ontario Institute for Studies in Education at the University of Toronto to provide upcoming teachers tools and resources

Toronto, Ontario, CA

Toronto, ON, CA

Honours Bachelor Of Arts, Philosophy And Sociology

Master Of Business Administration - Mba