As an adjudicator I have to reach an opinion based on the information provided by consumers and financial businesses, based on the evidence available and what most likely happened based on what I've seen.To review complaints from start to conclusionI have also been responsible for the training and mentoring of around 150 new adjudicators.I have experience in PPI and packaged bank account complaints.Communication via phone, post and email.

I moved to the bodily injury department in September 2010 where I started as a Stage 1 MOJ handler. My main role was to establish liability. I have a wide range of liability experience from non fault, split and fault liability settlements. I also had to ensure that my reserving was accurate to ensure that policy pricing was accurate for renewals. In this role I dealt with post and diary on a daily basis as well as taking inbound and making outbound calls to Policyholders, third parties, third party insurers, police, solicitors etc.I have also had experience with MOJ Stage 2 work. Negotiating settlement with solicitors actioning Schedule of losses and concluding claims before they reach the MOJ Stage 3 litigation process.I am now currently working as a Bodily Injury Direct Consultant. This is where I deal directly with the injured parties without the need for them to have legal representation. My role involves building a relationship with the claimant, dealing with their claim from cradle to grave. I keep regular contact with them to keep track of their recovery, offering rehabilitation services and medical examinations in order for us to be able to compensate them fairly. This is a role that I particularly enjoy as it gives you the satisfaction in knowing that you have helped somebody through a difficult period in their life and that you have gained their trust and that you have settled their claim quickly and fairly.I started as a Non- Fault claims handler in December 2006. My duties were to establish liability and recover all outlay from third party insurer's.I seconded as a team leader for the Non-fault department for 2 months managing a team of 10 people and attending management meetings. I enjoyed this position and learnt a lot from the time I spent in this role however i feel that I am most competent as a claims handler.