Christopher Cheng Email & Phone Number

Metro Manila, Philippines

→ Consistently brought in 70% of the company’s revenue year on year since 2010→ Managed the accounts of the biggest ticket providers (e.g. Megaworld lifestyle malls, SM Prime, Robinsons Land Corporation) in the Philippines and was able to retain them as long term clients to the company for at least 10 years→ Improved the impact of client’s features by 20% by suggesting additional functions to their productsScaled the team from a 3 person team to a 30 cross-functional team including project managers, UI/UX designers, QA, etc.→ Doubled the company’s business clientele by expanding and coming up with revenue opportunities→ Spearheaded the company’s business expansion into the financial sector by creating an investment platform for a client. Because of our investment platform, the client was able to tap into new markets and generated almost 2000 users since its launch last July 2023→ Pushed and led the implementation of Agile development in our company. With this change, we improved development processes and ensured a 100% Service Level Agreement for technical support concerns and reduced launch delays by 80%→ Conceptualized ways to reduce malicious bot-usage against our clients which led to a reduction of illegal purchases by 90% → Achieved 100% retention rate with our clients through successful handling of client concerns and was able to become their preferred and only trusted partner especially for urgent concerns