Christopher Chevalier Email & Phone Number

Clifton Park, New York, United States

As the Managing Director for Club-Owned Repair, I lead the strategic direction and operational management of our repair division. My responsibilities include setting and executing long-term strategic plans, enhancing service offerings, and expanding market presence. I oversee daily operations to optimize productivity, improve service quality, and ensure member satisfaction.In this role, I guide a diverse team, providing mentorship and training to foster a motivated and high-performing workforce. I am committed to maintaining a safe work environment by enforcing rigorous safety protocols and ensuring compliance with industry regulations through regular safety audits and training programs.I also manage the division’s financial performance, including budgeting, financial planning, and cost control, while driving continuous improvement initiatives. My focus on customer satisfaction involves developing strategies to enhance the member experience and build long-term relationships. Additionally, I ensure our repair services meet industry standards and regulatory requirements through robust quality control processes.Engaging with key stakeholders and collaborating with internal teams, I work to align efforts with organizational objectives and achieve strategic goals. My dedication to strategic leadership, operational excellence, and safety underpins my role, contributing to the overall success of our Club-Owned Repair division.

Clifton Park, New York, United States

As the Manager of Club-Owned Repair and the Halfmoon Travel Center at AAA Northway, I oversaw operations for both sectors, focusing on streamlining processes, enhancing efficiency, and elevating the member experience.In the repair services division, I ensured top-notch service delivery by managing skilled technicians, optimizing workflows, and maintaining quality standards. Simultaneously, at the Halfmoon Travel Center, I directed all aspects of operations, driving sales growth and ensuring exceptional member service.A key achievement was integrating processes between the two sectors, improving operational coherence and boosting member satisfaction. Financial management and budgeting were also part of my responsibilities, contributing to profitability while maintaining service quality.Throughout my tenure, I prioritized customer satisfaction and operational excellence, building relationships with stakeholders and aligning strategies with organizational goals. My role demanded adaptability, problem-solving skills, and effective team management, all of which contributed to our overall success at AAA Northway.

Clifton Park, New York, United States

As Manager of the Halfmoon Travel Center at AAA Northway, I spearheaded daily operations, overseeing sales, member service, and staff management. I implemented streamlined processes to enhance service efficiency and elevate member satisfaction levels.Collaborating closely with the marketing team, I developed and executed strategies to promote our travel services and special offers, resulting in heightened member engagement and increased sales. Ensuring strict adherence to safety regulations and company policies was paramount in my role, guaranteeing a safe and compliant environment for both staff and members.My commitment to operational excellence and member-centric strategies contributed to the overall success and growth of the Halfmoon Travel Center.

Amsterdam, New York, United States

In my capacity as Manager of the Amsterdam Travel Center at AAA Northway, I dedicated myself to achieving service excellence and operational efficiency. With a keen eye for detail, I meticulously oversaw staff performance, providing tailored training to ensure our team consistently delivered exceptional member service.Managing the travel center's budget was a key aspect of my role, where I implemented cost-control measures and strategically allocated resources to meet financial targets while maintaining service quality.My relentless focus on enhancing the member journey drove me to streamline processes, facilitating efficient service delivery and swift issue resolution. Through proactive management and a member-centric approach, I contributed to the continuous improvement and success of the Amsterdam Travel Center.

Schenectady, New York, United States

As Supervisor for the 2nd and 3rd Shift Call Center, Dispatch, and Operations at AAA Northway, my primary responsibility was to oversee call center and dispatch operations, ensuring seamless workflow and prompt response to emergency road service calls. Collaborating closely with field teams in our AAA Club-Owned Fleet, as well as Emergency Road Service contractors, I maintained high service standards, facilitating efficient communication and coordination to meet member needs swiftly and effectively.In addition to managing dispatch operations, I led a team of dedicated dispatchers and call center representatives, providing guidance, training, and support to ensure optimal performance. I addressed any performance issues promptly and implemented strategies for continuous improvement, fostering a culture of excellence and teamwork.Furthermore, my role extended beyond dispatch operations to encompass all inbound calls to the Club, covering a wide range of services including AAA membership inquiries, products & services, AAA Car Care, Home & Auto Insurance, and Auto Touring/TripTik requests. With a commitment to customer satisfaction, I handled each inquiry with professionalism and expertise, ensuring every interaction reflected the high standards of AAA Northway.In emergency situations, I demonstrated quick decision-making and effective communication, guiding my team to resolve issues efficiently while prioritizing member safety and satisfaction. Through my leadership and dedication to excellence, I played a vital role in ensuring the smooth operation of the call center and delivering exceptional service to our valued AAA members and customers.

Schenectady, New York, United States

In my role as a Marketing Coordinator at AAA Northway, I played a pivotal role in developing and executing comprehensive marketing plans in collaboration with the Marketing Manager. With a focus on promoting AAA services, my responsibilities included driving member acquisition and retention through targeted campaigns and initiatives.I coordinated a wide range of marketing activities, spanning advertising, direct mail, and print marketing, to effectively reach our target audience and drive engagement. Utilizing internal market research, I identified emerging trends and member needs, informing our strategic approach to marketing campaigns.Collaborating with external partners and internal teams, I worked to enhance our marketing efforts and expand the reach of our services. As part of my varied duties, I oversaw the Show Your Card & Save program, ensuring its success in driving member loyalty and engagement. Additionally, I served as the Club Editor of the AAA Club publication 'Going Places', overseeing its content and distribution to members.Moreover, I managed the operations of the AAA Travel Store and AAA Ticket program, optimizing their performance and enhancing the member experience. In a backup capacity, I handled local television, newspaper, and radio media inquiries for AAA Public Affairs and AAA Brand Management messaging, ensuring consistent and effective communication with the media.Through my multifaceted role as a Marketing Coordinator, I contributed to the overall success and growth of AAA Northway by effectively promoting our services, engaging with members, and driving brand awareness and loyalty.

Schenectady, New York, United States

In my capacity as an Assistant Supervisor in the call center at AAA Northway, I played a pivotal role in supporting the overall operations and ensuring service quality. Collaborating closely with the supervisory team, I assisted in monitoring call center metrics to assess performance and identify areas for improvement.Utilizing data-driven insights, I proactively identified opportunities to enhance efficiency and effectiveness, implementing corrective actions as needed. Additionally, I played a key role in training new staff, ensuring they were equipped with the necessary skills and knowledge to succeed in their roles.Furthermore, I contributed to the ongoing development of existing team members, providing guidance and support to foster continuous growth and improvement. In handling escalated member issues, I demonstrated a commitment to prompt resolution and upheld high standards of member satisfaction.Through my efforts in supporting call center operations, I contributed to the overall success and effectiveness of the team, ensuring that AAA Northway consistently delivered exceptional service to its members.

Schenectady, New York, United States

In my role as a Member Services Associate at AAA Northway, I excelled in providing exceptional sales and service support to our valued members. Handling inbound calls, I served as the first point of contact for members, offering information, assistance, and swift resolution to their inquiries.With a keen understanding of our services and offerings, I effectively addressed member needs by coordinating with various departments to deliver comprehensive solutions. Additionally, I adeptly managed member complaints, ensuring they were resolved satisfactorily and maintaining high levels of member satisfaction.My responsibilities extended to assisting members with service requests, membership renewals, and general inquiries, where I consistently upheld a high standard of service excellence. Through my dedication to sales and service excellence, I contributed to the overall satisfaction and loyalty of our members, playing a vital role in the success of AAA Northway.

Associate'S Degree, General Studies

Advanced Regents Diploma, 9-12