• Serve as the technical lead for new patient access technology for both internal team and external clients by becoming the SME (subject matter expertise) to be a trusted advisor, resource, and share best practices• Proactively diagnose site health and maintenance by generating analytics and reports to ensure client objectives are met• Project manage issues and requests across four different vendors across two technologies to ensure seamless integration to clients to meet project timelines

-Effectively solve, triage, and manage member production issues post implementation-Communicate directly with members providing high level of customer satisfaction and timely response-Identify and assist in implementation of solutions to improve member satisfaction as related to the Product and Support Services-Partner with Dedicated Analyst team by proactively identifying trends and potential solutions to member requests -Devise creative solutions to accommodate technical challenges faced by the member-Master the functionality of the Revenue Cycle workflow platforms and develop expertise in product terrain-Proactively project manage client to quarterly site updates-Provide support during implementations as needed

• Supports managing director in scheduling 80+ member meetings leading to $500,000+ in new revenue • Manage pipeline management, closing of units and territory transitions across several directors • Communicate and negotiate with healthcare executives to facilitate in person and virtual meetings regarding strategic guidance and actionable insights • Conceived and developed an internal training day across the Research and Insights Marketing Department for 28 associates to develop industry knowledge and product skills• Accepted as 1 of 7 associates for the fall 2015 Delivery Internship from pool of 17 applicants, mentored by the Revenue Cycle Solutions team, culminating into an Executive Leadership final presentation

• Supervised store operations with a daily sales volume of $60,000-$80,000 in areas such as logistics, staffing, and guest services, to provide a fast, fun, and friendly environment for both guests and team members• Strengthened store metrics, including working towards a conversion score of 2.5% and placing one out of 75 in our group in operational score, to compete with other local retailers

• Oversee the social, health, and academic success of 42 first year students on the floor through house builders and programs to build community and respect amongst the residents• Discuss opportunities and address patterns with 10 other residence assistants by initiating discussions and events with residents that leads towards a meaningful residence hall experience

• Arranged activities with eight other staff members to provide memorable experiences for over 100 children ages 6-14 through various events, such as recreational games, arts & crafts, and field trips• Recommended and implemented educational tours to museums, amusement parks, and local attractions to enhance the campers' summer • Strengthened trust and communication with community and parents by ensuring campers were in a safe, clean, and respectable environment everyday