Christopher Chilcoat Email & Phone Number

Dublin, Ohio, United States

Columbus, Ohio, United States

As a Job Coach, I was responsible for assisting and guiding newly hired employees in our program with various physical and/or cognitive disabilities, working alongside them to help them ultimately meet employer expectations and become reliable and independent workers. My success rate closely matched that of FTS and hugely eclipsed the state average, near 80%. While doing so I wrote reports on the progress of program participants, built my work schedule to cover participants’ needs, prepared regular updates for my employer to assist their bookkeeping, maintained communication with parents and guardians, and coordinated with the managers of many different businesses to make sure that their needs were met and their interests were protected.

New Albany, Ohio, United States

As a Compliance Specialist I was tasked with inputting and upkeeping large amounts of subcontractor data into the company’s legacy A/R A/P system, COINs, and their subcontractor database, KNACK. Precise attention to detail was needed to ensure that the system would run properly with the information I provided, as even the most minor error could prevent correct payment. When accurate data was not available I contacted subcontractors directly or collect it from other departments.

New Albany, Ohio, United States

As an Issue Resolution Specialist, it was my responsibility to research and resolve payment issues from our Area Managers and the subcontractors they oversaw. This required a in-depth understanding of the entire service pipeline, from initial contract and work authorization through to job completion and payment, and it was my first job in a company’s financial department. However, I was able to distinguish myself by radically improving our standard “settlement” reports for large-scale financial reviews to make them much easier to understand, which greatly improved our ability to explain and discuss our finding with subcontractors. I built better training materials for our Area Managers to improve our data collection. I also was able to provide company leadership with an exhaustive overview of weak areas in our service pipeline and potential solutions that could greatly reduce the company’s reliance on an out-of-pocket “slush fund” and promote better subcontractor relations, particularly regarding snow service reporting and payments.

New Albany, Ohio, United States

I was responsible for overseeing 45 service partners (SPs) and over 900 landscape sites, communicating with SPs to ensure that their sites received regular maintenance and that additional services were scheduled and completed within a reasonable time frame. I was also the primary Brightview contact for my service partners about administrative concerns. I addressed payment issues and inquiries, service reporting through the company app, rescheduling, subcontractor terminations and recommendations, credit/debit requests, performance monitoring, scope clarifications, and otherwise tracked down any information and assistance needed to get work done and keep our promises to our SPs.

Dublin, Ohio, United States

In just over a year and a half the General Manager, my fellow Associate Manager and I managed to turn an unfriendly and poorly run restaurant into the fastest growing Which Wich franchise in the Northwest. I participated in all areas of the customer experience (food preparation, guest interactions, register, supply management, store cleanliness, and store maintenance) and otherwise handled all aspects of store operation (short of financial management) with my fellow managers. This included the interviewing, hiring, training, and evaluation of employees; handling complaints and maintaining customer satisfaction and store reputation; meeting with leaders to discuss administrative practices and business strategies; and meeting both the standards of the franchise but also our own franchisee standards and expectations. It was short-lived due to circumstances outside of our control, but it's now a great point of pride for me to know I was a driving force behind such a complete 180 for a business.

Hilliard, Ohio, United States

As preparation for a management position with Which Wich's only central Ohio franchisees, I agreed to work an entry-level position for a time at their more successful Hilliard store. I learned all aspects of daily service and made myself an expert so I could transition over to the Dublin location with the full confidence of the owners.

Westerville, Ohio, United States

As a Dealer Support Specialist I was part of a small support crew for a nationally recognized company that developed and maintained an internet lead management product for auto dealers. We were the primary contacts for system users, handling product questions, complaints, reporting performance issues, correcting user errors, and partnering with the IT staff to keep the product running smoothly. Despite our small numbers we developed a reputation as the best customer support in the auto CRM industry, communicating by phone and email with our customers to make sure they had the resources to see the results we could provide. We utilized a CRM system ourselves to precisely report our communications with each client so that we didn't duplicate efforts and could swiftly pick up issues where another support specialist had left off. Properly equipped and supported, our customers saw enormous improvements in their internet sales figures and we solidified business relations with dealers throughout the country.

English Major And Art Minor

Advanced English And Art