·Serve as the primary point of contact for high-value accounts, providing exceptional customer support and resolving technical issues related to SDK integration, partner API implementation, user acquisition marketing campaigns, and data analysis discrepancies.·Achieved a 90% approval rating from four of the company's top enterprise clients within the first year for efficient resolution of technical issues, providing tactics and solutions that resulted in 10-20% growth in user acquisition.·Liaise with stakeholders across Engineering, Integration, and Product teams for implementation and product feedback.·Autonomously manage projects while adhering to best practices.

·Lead Manager on all Hulu campaigns, assisting with tagging digital media, direct integrations with the Kantar platform, distributing campaigns to other team members, and troubleshooting problems that arise.·Supervised the onboarding and integration process for new agencies and publishers, collaborating with external stakeholders across different teams to drive desired implementation outcomes.·Tracked scope and researched sampling feasibility for campaigns against various agency media plans, taking into account publisher restrictions and limitations, client needs, and ad server capabilities and campaign variables.·Collaborated with internal teams and external stakeholders to ensure alignment and successful results for both business and technical needs.·Managed a small team of Technical Account Managers, providing team onboarding and developing company best practices and processes to optimize efficiency and product implementation. Provided leadership on highly complex projects and support on technical problems as needed.

·Responsible for basic digital data collection services and provided training and development for Senior Technical Account Management.·Generated revenue through successful execution of research studies and achieved mastery of all aspects of project execution, including tagging, recruitment, QA, and monitoring.·Autonomously manage projects while adhering to best practices.

• Responsible for basic digital data collection services• Training and development to prepare for Senior Technical Account Management• Generate revenue through the successful execution of research studies• Achieve mastery of all aspects of project execution – tagging, recruitment, QA and monitoring• Autonomously manage projects while adhering to best practices

·Worked with SEM manager on keyword research and PPC optimization across all channels.·Reported and analyzed KPI’s daily for all marketing channels.·Assisted in cross-channel engagement using various platforms to maximize reach.·Managed and maintained marketplaces on Amazon, eBay, Walmart, Newegg, Houzz.·Coordinate merchandising, creative, and acquisitions' efforts.·Ensured new products were available for sale on the website and advised on product sales strategies.·Administered and owned Marketlive administrative environment.

• Worked directly with customers and insuring all the customers know how to use the products they have purchase and helping them solve any problems they may have with the products.• Delegating staff responsibilities making sure the tech team dealt with daily tasks such as helping customers via email, updating quick start guides, testing new products.• Informing the product managers of any new problems with current products being sold and helping them update product manuals• Gathering statistics for Gross Sales, Calls Answered, Sales Conversions, Gross Sales from Quotes; information was given to CEO, CFO, Marketing Analyst, VP of Operations for further analysis and future strategic planning.

• Worked directly with customers and insuring all the customer needs were met including special orders they requested and answering all questions customers had about upcoming titles and existing products.• Delegating staff responsibilities making sure all daily store operations were kept and up to date.• Receiving and shipping of merchandise and filing important inventory documents.