Christopher Chitty Email & Phone Number

United States

Elizabeth, New Jersey, United States

Remote AssistanceNetwork/VPN Support Desktop Support On-site Desktop AssistanceHigh Quality Customer ServiceMobile Cellular Support Printer Support AD Configuration MSO Support

Sarasota County, Florida, United States

• Knowledge of Five 9 phone systems , placing barkers, ect.• Provide remote and onsite technical support through applications such as Kaseya and Windows Remote Desktop.• Network troubleshooting, Knowledge of Firewalls (Fortigate), Knowledge of Patch Panel and Switches.• Knowledge of Active Directory (Creating Users and assigning permissions).• PC Deployments (In and out of State). • Troubleshooting of Windows Platforms (XP/Vista/7/8/10), knowledge of Mac Platform, knowledge of Exchange Severs (Creating and configuring Mailbox Accounts).• Knowledge of Microsoft Office applications.• Quality Assurance Specialist (Overseeing employee’s day to day task, maintaining high level customer relations, and KPI scoring of cases and phone calls).

Provided technical service which consisted of PC installations and OS (Windows 7).•Configuring printers to the school’s network.•Troubleshooting user’s (Teachers and Students) PC’s.•Installation and troubleshooting of Network Switches and Access points.

• Deployed a mass unit of WorkStation in a corporate environment (Imaging and Migration of data to upgraded Desktops operating on Windows 7/Windows XP Platforms as well as verification of User Profiles and Applications, also providing and confirming network connectivity).• Troubleshooting Imaging Program and configuring Multi-Monitor connectivity via VGA and DVI.• Mapping User to Network Printers.• Ensured all data was erased from Desktops that where no longer in functionality.

Provide relocation and renovation of Users Workstation in a corporate environment.•Printer configurations.•Configuring dual video graphics display via Dell Docking Station with VGA and DVI interfaces.•Maintained an accurate count of Users Workstation as well as securing the User’s PC.•Troubleshooting and connecting User to Domain.

Provided customer assistance regarding repairs, upgrades, and installation PC related products.•Performed basic functionality testing on PC’s, as well as diagnosing, conducting minor repairs and cleaning.•Provide consistent contact with customers, ran detailed tests to determine product needs and service solutions.•Facilitated the complete solution of product sales, upgrades, and installations.•Troubleshoot and resolve Windows XP/Vista/Windows 7 and Apple OSX.•Troubleshoot all computer-related devices such as video, sound, modem, printer, scanner, camera, memory and motherboard

Coordinated activities with other internal departments, interfaced with key service users and vendors within client organization.•Supervised the preparation, service and cleanup of food and refreshments.• Prepared a high volume gourmet lunch service for incoming customers.•Responsible for selecting and pricing menu items, purchasing inventory and coordinating staff.•External Customer Relations, ensured appropriate sanitation and safety standards were met.