Christopher Chitty Email & Phone Number

United States

Elizabeth, New Jersey, United States

Remote AssistanceNetwork/VPN Support Desktop Support On-site Desktop AssistanceHigh Quality Customer ServiceMobile Cellular Support Printer Support AD Configuration MSO Support

Sarasota County, Florida, United States

• Knowledge of Five 9 phone systems, placing barkers, ect.
• Provide remote and onsite technical support through applications such as Kaseya and Windows Remote Desktop.
• Network troubleshooting, Knowledge of Firewalls (Fortigate), Knowledge of Patch Panel and Switches.
• Knowledge of Active Directory (Creating Users and assigning permissions).
• PC Deployments (In and out of State).
• Troubleshooting of Windows Platforms (XP/Vista/7/8/10), knowledge of Mac Platform, knowledge of Exchange Severs (Creating and configuring Mailbox Accounts).

• Provided technical service which consisted of PC installations and OS (Windows 7).
• Configuring printers to the school’s network.
• Troubleshooting user’s (Teachers and Students) PC’s.
• Installation and troubleshooting of Network Switches and Access points.

• Deployed a mass unit of WorkStation in a corporate environment (Imaging and Migration of data to upgraded Desktops operating on Windows 7/Windows XP Platforms as well as verification of User Profiles and Applications.
• Troubleshooting Imaging Program and configuring Multi-Monitor connectivity via VGA and DVI.
• Mapping User to Network Printers.
• Ensured all data was erased from Desktops that where no longer in functionality.

• Provide relocation and renovation of Users Workstation in a corporate environment.
• Printer configurations.
• Configuring dual video graphics display via Dell Docking Station with VGA and DVI interfaces.
• Maintained an accurate count of Users Workstation as well as securing the User’s PC.
• Troubleshooting and connecting User to Domain.

• Provided customer assistance regarding repairs, upgrades, and installation PC related products.
• Performed basic functionality testing on PC’s, as well as diagnosing, conducting minor repairs and cleaning.
• Provide consistent contact with customers, ran detailed tests to determine product needs and service solutions.
• Facilitated the complete solution of product sales, upgrades, and installations.
• Troubleshoot and resolve Windows XP/Vista/Windows 7 and Apple OSX.
• Troubleshoot all computer-related devices such as video, sound, modem, printer, scanner, camera, memory and motherboard

• Coordinated activities with other internal departments, interfaced with key service users and vendors within client organization.
• Supervised the preparation, service and cleanup of food and refreshments.
• Prepared a high volume gourmet lunch service for incoming customers.
• Responsible for selecting and pricing menu items, purchasing inventory and coordinating staff.
• External Customer Relations, ensured appropriate sanitation and safety standards were met.