Chris Chiu Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Managed a small team of SMB CSMs ensuring renewal and utilization quotas were achieved- Performed managerial functions such as hiring, onboarding new staff, as well as mentoring CSMs on the team- Engaged in de-escalation and troubleshooting calls with customers flagged by CSM team at risk for churn

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Engaging in outbound conversations with brain injury/mental health professionals across North America, Europe, and Australia and scheduling demonstrations for the team- Working closely with BDR Manager and Sales Director to strategize and implement innovative ways of outreach and managing accounts- Honing Salesforce and Outreach skills, with a focus on developing copy for marketing and sales sequences

- Shot and directed all visual content for all releases to date- Reached 1500 monthly listeners on Spotify in Dec. 2023- Released 5 singles to date, streamed across 87 countries, with press coverage in the US and Brazil - Beats featured on @lofivibe in 2021, a community of beatmakers (82k followers) focused on lofi, hip-hop sounds

- Auditing calls for client-facing teams over at Mount Sinai Medical Center in Florida, providing coaching and feedback to improve patient experiences

- Responsible for onboarding new team members across 3 studios on all business management operating systems and providing coaching on our sales cycle/processes- Acting in a mentorship role to team members to ensure that their individual sales targets and overall studio goals are met- Assisting in the development of training materials for staff meetings and workshops

Richmond Hill, Ontario

- In addition to the Fitness Advisor role, I have been tasked with managing the Instagram page, working in tandem with a digital media agency to produce more organic content for the studio to drive member and lead engagement

Richmond Hill, Ontario

- Providing superior service to studio members through check-ins, accommodations, and requests- Consistently lead the team in important KPI categories (contacts, appointments booked, and members closed)- Performed troubleshooting and technical support for issues related to Orangetheory-affiliated apps and MindBody Online

Remote

- Contributor for Raptors Rapture, a FanSided site dedicated to covering the Toronto Raptors, offering analysis, opinion pieces, and news updates pertaining to the team- Maximizing viewer engagement through SEO and strategic scheduling with the editing team

Hamilton, Ontario

- Fall 2017 Semester: Teaching Assistant for IBH 1BD3 (Introduction to Peace Studies) for the first-ever cohort of the Integrated Business and Humanities (IBH) undergraduate program w/ Dr. Nancy Doubleday- Winter 2017 Semester: Teaching Assistant for ENGLISH 1A03 (Shorter Genres) w/ Dr. Eugenia Zuroski. Incorporated unique and innovative classroom strategies as a personal initiative by utilizing Slack as a way to keep students engaged, organized, and prepared for tutorial.

Richmond Hill, Ontario

- Provided superior customer service to all clients- Gained knowledge of how to ensure corporate loss prevention, how to work a POS system, and how to keep composure when there are difficult customers- Was the leading cashier in July for number of customer recognition program accounts created, which points to my marketing and sales skills as well

Hamilton, Ontario

- Planned MacServe Day of Learning, a service learning experience aimed at providing McMaster students opportunities to become engaged with the local Hamilton community - Managed the Pop the Bubble social media blog and twitter page to keep McMaster students connected with local Hamilton events, initiatives, and businesses - Critiqued and re-evaluating models of service learning to see which methods would be the most mutually beneficial for both participants and communities themselves

- Set-up the green rooms for multiple concerts including big-name artists such as Don Diablo, GrandTheft, and the Sheepdogs- Worked alongside security to ensure that concert and event attendees were enjoying events responsibly and safely - Promoted events to the student body by engaging in on-the-ground conversations and booths

Richmond Hill, Ontario

- Engaged with a wide variety of customers to ensure them the best dining experience- Developed and gained knowledge on working in a restaurant and kitchen

Hamilton, Ontario

- Covered new film and album releases for the Silhouette's Arts & Culture section

- Facilitated programming for 30+ young campers ranging from 5-13 years old- Helped campers develop basketball skills as well as essential life skills such as respect and sportsmanship- Supported fellow staff members to ensure that campers had a positive overall experience

Fit Sneaker Essentials Certificate, Fashion Business

M.A In Cultural Studies & Critical Theory

Thesis: "Mental Health and Toxic Masculinity: The Final Frontiers of Hip-Hop?" - Examining the recent trend of rap artists whose aesthetic.

Bachelor’S Degree - Summa Cum Laude, Arts & Science Program (W/ A Minor In Anthropology)

Activities and Societies: MSU Horizons Leadership Conference, MSU CLAY (Creating Leadership Amongst Youth) Conference, MSU Spark.