Christopher Chivers Email & Phone Number

Warren, Mi, Us

United States

Warren, Michigan, United States

Warren, Michigan, United States

Cyber Protect is dedicated to securing our customer’s sensitive data and confidential client information. We implement and optimize the right hardware and software and apply rigorous maintenance and monitoring protocols.

Warren, Michigan, United States

Provides Services IT Consulting, Remote & On Site Support, Backup & Recovery, Computer Networking, Firewall configuration and installation,

Troy, Michigan, United States

Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active DirectoryDesigning Local Area NetworksImplementing and monitoring network securityOptimizing and maintaining network software and hardwareBuilding and deploying file servers and cloud computing solutionsConfiguring and deploying VOIP solutionsPerforming network infrastructure troubleshootingManage Microsoft Exchange ServersTelephone solutionsMonitors alert systems and take appropriate action as per guidelines.Ability to use various messages in an event log to affect repairs.Receive escalated service requests requiring an enhanced response.New User On-boarding

Commerce Township, Michigan

Remote troubleshooting and diagnosis of network connectivity issuesWork with a variety of customers and vendors with the ability to communicate technical issues to non-technical clients Cross training of peers, fellow team members, and associate level techniciansAct as a point of escalation for other Technicians (Associate Technician & Technician) and provide guidance and mentoringTake ownership and accountability for case resolutionCompose, edit, and maintain knowledge base entries Configuration and Troubleshooting of IPV4 Addressing and Subnetting, Routing (Static & Dynamic), VPNs, 802.11 a/b/g/n, Common router functionsBasic experience with Linux platformsNSE 1, 2, & 3 Certified through FortinetPalo Alto 8.1 AccreditedManage SIEM user accounts (create, edit, modify, etc.)Perform SIEM product support and implementation with clients including one-on-one trainingActive Directory (AD) use and maintenance for SMB to Enterprise LAN Networks

Maintain and develop a sales database and web based store. Plan and fulfill marketing campaigns. Develop new product designs and ideas. Respond to and follow up sales enquiries by phone and e-mail. Package and ship out orders to customers and distributors.

Work independently inside of clients homes & business while still having a team to reach out to for additional support. Trouble shoot issues quickly and efficiently while building rapport with the client to ensure a positive experience every visit. Multi-tasking & prioritize responsibilities and manage time according to client needs and demandsParticipate in installing upgrading, operation, control, maintenance and effective use of local and wide are networks, perform routine configuration/installation and reconfiguration of hardware and softwareSetting/managing backend systems including servers, telephonic systems, network and disaster recovery.Troubleshoots and resolve network issues using tools to investigate, diagnose and provide resolutionsMonitors and troubleshoots LAN and WAN connections, monitoring bandwidth use, analyzing network traffic patterns and volumes and ensuring availability. Analyzes and make recommendations to optimize the network environment for the optimal performance and utilization.Log calls for relevant network equipments, investigating and communicating resolutions for support, documenting incidents assisting in corrective action plan and monitoring progress of request for supportManage and perform first level hardware and software support activities. Includes investigating, diagnosing, deciding course of action and resolving computer hardware problems for usersWSUS (Windows Server Update Service)Basic knowledge of Active DirectoryExchange 2010

Overseeing day to day operations of a team comprising an average of 15-20people while ensuring a high customer satisfaction rate in a virtual environment.Throughout the day I worked with team members site wide to assist them in resolving difficult technical cases. Working virtually allowed me to work closely with my own team but also to assist other Team Leads with their team while they were on vacation, or otherwise indisposed. This assisted in growing my already strong written and verbal communication skills as well as multitasking abilities. I also learned more Time Management skills that assisted in my day to day running of the virtual site so that I could effectively complete required tasks, coaching, and additional work.

Virtual

• As a AppleCare Senior Advisor, I have had the opportunity to take ownership of each and every one of my calls, and ensure that the customer is put first and their issue resolved or questions answered. This has really further instilled a sense of responsibility in me. I love making sure that the customer is completely 100 percent happy!• I have had the chance to worked with volatile and often times very frustrated customers. In the vast majority of these cases, I have been able to turn these situations around and not only satisfy the customer, but also create a promoter for Apple and its products by the end of the call.• I also have extensive experience in troubleshooting iTunes and iCloud on Windows computers running Outlook 2003, 2007, 2010 and 2013, as well as on OS X. I am fluent in both Windows and OS X navigation and troubleshooting, including data recovery and malware removal. I am also very familiar with iApps on both OS X and iOS. Furthermore, I have a basic working knowledge of various Linux platforms, which I find can often be helpful in an OS X environment, and speaks to my ability to easily pick up new skills.

Virtual

As an AppleCare Technical Advisor, I was the front line support for Apple customers who had difficulties or questions regarding their Apple iOS devices, including iPad, iPhone, and iPod Touch. The ability to probe the issue to get a clear understanding, analyze what is actually happening using various tools, isolate the problem or question, and then resolve the issue was a must in this job, and used on each and every call. Working remotely from home meant that I had to have discipline to be at my desk on time, take my breaks according to scheduling, and have the ability to prioritize workloads. Time management was very important to my daily workload. My passion to help resolve customer issues lead to a high Customer Satisfaction rating.

Read, respond, and, as necessary, redirect e-mails from internal and external customers. Write orders for various products, including adding and removing products while maintaining order accuracy higher than 97%. Provide the customer status as requested, along with completion details. Review customer accounts to provide suggestions of appropriate plans, products, & services that would best serve the customer's current needs, goals and long term plans.