Christopher Cho Email & Phone Number

Richmond, Virginia Area

Glen Allen, Va

• Coach, motivate and inspire their team members to achieve and exceed performance results • Lead a team of approximately 15 representatives to offer differentiated customer service • Minimizes call escalations through effective coaching and support and handled escalated calls • Created and fostered a positive, successful, and professional work environment where employees choose to work and achieve their goals. Offered frequent formal and informal recognition • Ensured that team members obtained the appropriate training and support to best apply their knowledge and skills on the job • Communicated business strategies and results to CSRs, empowering them as they resolve customer issues. Provided timely feedback to the management team on customer trends, issues and needs

Glen Allen, Va

Started as a customer service rep in high-value servicing, was quickly promoted to a supervisor position. Became team-lead of supervisor team, supervised entire floor made up of 3-4 separate departments. Assisted in the roll out of in-house rewards program in both training and supervisory roles. Ended career as a front line manager, responsible for the coaching and development of 15-20 employees in the highly sensitive, customer death notification department.

It Networking

Business Administration And Management, General