Christopher Christy Email & Phone Number

Oldsmar, Florida, United States

Implementations Specialist for new and existing clients.EMV Terminal Technology Specialist for new and existing clients.Hardware deployment & replacement for new and existing clients.

Tampa, Florida, United States

Manage client implementation of new software platform, including discovery, requirements, and identification of up-sell opportunitiesDeliver personalized client training sessions both on-site and remotelyInstallation of software on both desktop and tablet solutions, and networked printersEngage with the vendor to submit and implement enhancement.

Tampa/St. Petersburg, Florida Area

Served as system administrator for a large-scale product rollout, OCR for AnyDoc 15, serving as the sole subject matter expert for the product, authoring documentation on all current system functions, communicating with the vendor, project management, network operations, and database administrationsManaged incoming documentation and templates for OCR.

Processed chargebacks on the Visa Resolve Online, Master Com and STAR platforms; attaching pertinent documentation within proper time frames and providing cardholders with necessary notices and formsAnalyzed and monitored automatic chargeback queue for validity and documentation requirements, based on payment brand rules and regulations

Clearwater, FL

Supervised work queues and monitored agent productivity to ensure proper service levelsDeveloped and conducted face-to-face and remote training for both agents and supervisors Led small teams supporting product launches and technology acquisitionsConducted off-site training, discovery and knowledge base development for acquired technology.