It Support Specialist I
Current- Responsible for investigating, troubleshooting and assessing tech problems for external customers. Daily tasks range from helping external customers setup a printer to troubleshooting internal software that is.
- First point of support for all incoming request with continuous coverage of incoming call queues.
- Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel atasking probing questions and researching, analyzing and rectifying problems.
- Document each customer incident in the Jira ticket tracking system in a clear, concise, andunderstandable format for the knowledgebase.
- Provided detailed descriptions of issues in trouble-ticket system and followed up diligently to ensureswift resolutions.
- Provided after-hours and on-call troubleshooting support.