Christopher Clanton Email & Phone Number

Lincoln, Nebraska Area

• Responsible for investigating, troubleshooting and assessing tech problems for external customers. Daily tasks range from helping external customers setup a printer to troubleshooting internal software that is.
• First point of support for all incoming request with continuous coverage of incoming call queues.
• Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel atasking probing questions and researching, analyzing and rectifying problems.
• Document each customer incident in the Jira ticket tracking system in a clear, concise, andunderstandable format for the knowledgebase.
• Provided detailed descriptions of issues in trouble-ticket system and followed up diligently to ensureswift resolutions.
• Provided after-hours and on-call troubleshooting support.

Lincoln, Nebraska Area

Production Services sets up, runs and maintains automated schedules, which includes an average of 13,000 jobs per month running on various platforms (e.g. AIX/UNIX, Enterprise Server, and Windows) for Administrative Systems for the University of campuses and the State Colleges. Change management processes and tools ensure quality control and a stable.

Lincoln, Nebraska Area

Provides administration and support for a variety of tools and processes that enable secure online access to University documents and reports. These tools allow users to search, display, email, or print this information to address varying requirements while empowering users to better manage costs associated with printing and paper handling.* Reduced.

Lincoln, Nebraska Area

Provide general and technical assistance and support to CSN staff and the user community. If an issue or service request cannot be directly or immediately addressed by the ITSC team it will be escalated to the appropriate support group for further action or resolution.* First point of support for all incoming request with continuous coverage of incoming.

Lincoln, Nebraska Area

Provide quality services and solutions to clients while maintaining a high level of client satisfaction. while providing support related to computer systems, hardware or software, remote troubleshooting and administration.Responds to queries, runs diagnostic programs, isolate problems, and determine and implement solutions.* Partnered with Tier II and Tier.