Client Support Analyst
CurrentContracted to come in and assist Help Center with call over flow, virtual desktop deployment and daily break fix issues. Have been hired on full-time and my list of responsibilities has expanded. Handling the Mobile Device Management software, doing purchasing, security and Administrator work. I also train incoming technicians and work with Microsoft Azure and InTune to help Manage our IT devices. I have been promoted to Analyst and deal more with researching new software and helping our Infrastructure team in implementing said software on our virtual desktop environment.