Manager
CurrentDirect staff of 20+ operation analysts in the daily posting of client cash payments by creating electronic 835 and 837 file transmissions through IOCR processing.• Drive comprehensive improvement initiatives through monitoring and enhancing key performance indicators (KPIs) along with department succession planning and procurement.• Lead business policy and procedure change management decisions from initiation to implementation adhering to all HIPAA and ENOCH governess guidelines, regulations, and audit procedures.• Identified challenges, trends, and inefficiencies in operational and staff performance for IOCR operational processing. • Accountable for investigation and resolution of healthcare provider escalated complaints and complex IOCR processing issues outside of normal scope of service.