Christopher Colbert Email & Phone Number

San Francisco, Ca, Us

Senior Team member responsible for guiding and enabling New Relic customers and employees in technical and business needs. Lead customers in educating, implementing, and integrating New Relic solutions and features. Act as the primary technical contact and actively engage in managing the post-sale relationship. Represent the customer's interests within our Support and Product Engineering organizations. Additionally, identify growth opportunities within accounts, handle escalations and enhancement requests, and serve as an escalation point and leader for other New Relic employees in the Go to Market (GTM) organization.

San Francisco, Ca, Us

San Francisco, California, Us

Subject matter expert responsible for the uplift of observability knowledge, products, services, and best practices within the Customer Success organization. Assisted CSx team members with account engagement, proactive and reactive risk mitigation, and liaised with Technical Enablement and Product Marketing/Management as a customer success advocate. Created processes, assets, training, and enablement while advising on strategic approaches to the adoption of observability, both internally and externally to Splunk.

San Francisco, Ca, Us

Technical resource responsible for the enablement of customers and realization of value within the New Relic platform and partnership. Lead customers through education, implementation and integration of the New Relic solutions and features. Serve as a main technical contact for customers during the onboarding process and proactively engaging in and often managing the post-sale relationship. Act as the customer’s advocate within our Support and Product Engineering departments. Discover opportunities for expansion within the account while also managing escalations and enhancement requests. Serve as a team mentor, providing guidance and training for junior team members throughout their time at the organization.

Atlanta, Ga, Us

Responsible for the deployment, configuration and maintenance of InComm’s application performance monitoring environments, built on Dynatrace. Assist business teams in integrating application's full stack with Dynatrace for end to end visibility as well as establishing benchmarks, alerts, dashboards and custom configuration. Developing and documenting best practices in deploying and managing Dynatrace. Supporting testing efforts and troubleshooting any performance issues in Non-Prod and Prod environments.

Raleigh, North Carolina, Us

Architect and implementer of First Citizens’ alert driven incident creation system capable of automated resolution and closure. Responsible for development, configuration and support of real-time monitoring, alerting and reporting of First Citizens’ IT environment with a focus on providing application performance monitoring, root cause analysis, automation and self-service interfaces to complex tasks. Partner with Business System groups on projects to deploy monitoring solutions and improve application performance for the following; ATM infrastructure, Check Image Archiving, Sterling File Gateway, NCR Transaction Gateway and Wire Transfers (Domestic and International), to name a few. Generate, modify and troubleshoot programs and scripts used for monitoring and automating system performance. Troubleshoot all aspects of monitoring systems effectively and understand the configuration, flow and logging, in detail.

Raleigh, North Carolina, Us

Designer and administrator of First Citizens’ Configuration Management environment built on HP’s Universal Discovery software. Develop and maintain the Configuration Management Database (CMBD), central libraries, common codes, data, policies and procedures. Training of IT staff on new processes/tools as related to change and configuration management. Assisting auditors to review the activities of the Configuration Management team for compliance with policy, standards, and procedures. Reviewing and recommending changes to existing configuration and general ITSM processes. Interfaced with Change Management, Problem Management, Incident Management, Capacity Management, Release Management, Logistics, Finance and all subordinate departments of IT including but not limited to Information Security, Server Operations & Engineering, Storage and Networking.

Raleigh, North Carolina, Us

Responsible for the administration of the First Citizen’s ITSM solution while working to implement improvements in data flow, analytics and integration with automated monitoring tools. Supporting and configuring HP Service Manager to produce effective usage by the all of the Information Technology groups while maintaining compliance with all federal regulations. Technical and project lead to implement major releases and changes in any given ITSM supported module and ability to navigate the Linux shell and creating scripts. Assisted in growing, maturing, and enhancing the functionality of the processes that support the ITIL based Service Management initiatives. Assisting in Change and Problem Management administration from a technical and analytical perspective.

Arlington, Virginia, Us

Responsible for supervising team maintenance on chemical equipment, quartermaster machinery, forced air-heaters and special purpose equipment. Team members perform unit and direct/general support maintenance on chemical decontamination equipment, laundry and bath equipment, pumps, engines, burners, filter units, smoke generation, water purification, and associated items in compliance with Department of Defense standards and regulations.

Arlington, Virginia, Us

Team Leader and principal enlisted advisor to the Battle Captain. Responsible for managing operational, administrative and IT technical support for the Battalion. Documenting and reporting all operational actions, coordinating with the staff sections to maintain efficiency and mission readiness including but not limited to incident management and training statistics. Transfer of equipment and personnel between outpost, checkpoints and other remote sites. Facilitating the deployment, installation, operation, and unit level maintenance of multi-functional/multi-user IT systems. Fulfillment of all miscellaneous mission essential tasks required by the Commanding Officers and Senior Non-Commissioned Officers.

Technical liaison responsible for analyzing the customer’s business model, designing and helping the clients implement technology solutions. Delivering customer and market intelligence to help drive new feature requests, pricing and other product marketing type functions to product management teams. Provide technical subject matter support to sales teams with a focus in general Information Technology, Cryptography, VoIP standards, protocols and concepts. Introduce modified, improved, and advanced technology to potential users through trials, proof of concepts, tech demos and at field events such as conferences, seminars, etc. Technical point of contact for enterprise customers during trial and initial deployment phase of procurement.

Silver Spring, Maryland, Us

Maximization of the End-user experience and liaising between the business groups and infrastructure team to provide unparalleled technical prowess, direction, and project management insight as needed. Responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical enterprise systems. End User Support through direct and remote implementation (phone and remote access software). Serves as a technical expert in the area of system administration for Windows and OS X operating systems. Image standardization and application deployment through the use of LANDesk Management Suite and DeployStudio. Ensured technology procured by our division was in line with company long-term visions and short-term goals. Developed, updated, and maintained policy and procedure in order to provide proper structure and guidance in accordance with Corporate and Departmental strategies.

Charlotte, Nc, Us

End User Support, routine maintenance, and infrastructure support across the CHS network. Remote user support through Tivoli and travel to remote sites. Installation and configuration of new hardware and software. Diagnosing and Repairing/upgrading existing hardware and software. Network and Server administration including but not limited to Tivoli and Citrix servers. Troubleshooting printers/scanners/copiers, training faculty and staff, and Telecom support of VoIP phone system.

Deployment of core and branch infrastructure throughout the Wachovia footprint. Circuit ordering, tracking and activation at remote branches and locations. Tracking equipment deployment for central sites and remote locations. Assisting in the decommissioning process for the Central region. Installation and configuration of Cisco Catalyst networking equipment. Aided in the development, installation, and configuration of Wachovia’s Voice over IP network, spanning the entire footprint.